The Virtual Contact Center: Operating Your Distributed CX Team

By Edify

Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...

Automation for Augmentation: The Smart Blended Future of CX

By Edify

By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...

The Ultimate Outbound Dialing Glossary

By Edify

When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...

Too Much Like Hard Work...

By Edify

Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...

Multichannel vs. Omnichannel & Why It Matters

By Edify

Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...