The Ultimate Outbound Dialing Glossary

By Edify

When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...

Too Much Like Hard Work...

By Edify

Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...

Multichannel vs. Omnichannel & Why It Matters

By Edify

Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...