From CX to BX: A New Paradigm For A New Normality
CX has changed! Brands must become a true business of experience (BX) leader, where their growth and success align with...
By Edify
CX has changed! Brands must become a true business of experience (BX) leader, where their growth and success align with...
By Edify
Cloud-native CXaaS solutions help businesses adapt to shifting needs, spinning up virtual call center seats instantly...
By Edify
Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...
By Edify
By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...
By Edify
A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...
By Edify
Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...
By Edify
When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...
By Edify
Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...
By Edify
Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...
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