From CX to BX: A New Paradigm For A New Normality

By Edify

CX has changed! Brands must become a true business of experience (BX) leader, where their growth and success align with...

The Cloud-Native Contact Center: Elastic CX for a Flexible Future

By Edify

Cloud-native CXaaS solutions help businesses adapt to shifting needs, spinning up virtual call center seats instantly...

The Virtual Contact Center: Operating Your Distributed CX Team

By Edify

Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...

Automation for Augmentation: The Smart Blended Future of CX

By Edify

By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...

What is Multi-cloud and Why Does it Matter?

By Edify

A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...

Give Agents a Remote High-5: How to Engage Your Remote Workforce

By Edify

Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...

The Ultimate Outbound Dialing Glossary

By Edify

When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...

Too Much Like Hard Work...

By Edify

Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...

Multichannel vs. Omnichannel & Why It Matters

By Edify

Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...