From Complexity to Smart Simplicity

By Edify

Omdia report discussing the value of digitally transforming workforces and how it can benefit employees and customers...

Protecting Your Credit Union From Fraud Starts in the Contact Center

By Edify

Preventing fraudulent attacks on credit union members requires the right technology. Read about how to keep your...

Enterprise Connect 2022: A Recap

By Edify

Enterprise Connect featured discussions about every facet of business communications. The blend of UCaaS and CCaaS was...

A New Recipe for Agent Productivity

By Edify

Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...

Transforming the Enterprise CX and EX for Digital Natives

By Edify

Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...

5 Ways to Create an Employee Experience that Keeps Agents Engaged

By Edify

Focusing on the employee experience in the contact center is key to improving customer service agent retention and...

Optimizing Your CX and EX for Digital Natives

By Edify

Digital natives have little patience for technology and communication headaches, so leaders must adapt their customer...

Modernizing the Member Experience in Credit Unions

By Edify

With a cloud contact center, digital transformation for credit unions is easy, and they can provide digital-first...

Six Steps to Improving the Employee Experience in Your Contact Center

By Edify

Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...

The Future of Contact Centers: My Predictions for 2022

By Edify

Check out our seven contact center predictions for what will (and must) happen in 2022 to grow and improve your...

CCW Vegas During The Holidays – A Recap

By Edify

Last week, the Edify team attended Customer Contact Week in Las Vegas. Read our recap and see what we learned.