Making Great Customer Experiences

By Edify

Unlock the WISER method to differentiate the customer service experience your brand delivers. Read the takeaways from...

Happy Holidays, Happy Customers: How to Maintain CX Excellence at the Most Wonderful Time of the Year

By Edify

As the holiday shopping season grows longer, there are endless opportunities to provide great CX to all customers. Find...

The Advantages of Chrome OS for Contact Centers

By Edify

The combination of hardware, software, and operating system agents use really matters. Edify's contact center solution...

Edify x Chrome OS: Power Up Your One-Click Contact Center

By Edify

Together, Edify and Chrome OS give every brand the ability to power up an entire contact center in a moment, on a...

Grow Without Limits: How Gig Agents Can Amp Up Your CX

By Edify

Scale your contact center without disrupting CX by leveraging new technology and the growing gig economy to fulfill...

From CX to BX: A New Paradigm For A New Normality

By Edify

CX has changed! Brands must become a true business of experience (BX) leader, where their growth and success align with...

The Cloud-Native Contact Center: Elastic CX for a Flexible Future

By Edify

Cloud-native CXaaS solutions help businesses adapt to shifting needs, spinning up virtual call center seats instantly...

The Virtual Contact Center: Operating Your Distributed CX Team

By Edify

Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...

Automation for Augmentation: The Smart Blended Future of CX

By Edify

By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...

Why Unified Communications Should Be Your Next Priority

By Edify

To survive the pandemic and emerge stronger than before, businesses must adopt cloud-based unified communications that...

Data doesn’t show emotion. Customer surveys do.

By Edify

Customer surveys can be a powerful tool for any business. Here are tips on how to design a proper survey that gives...

Ditch the Script? Agent Empowerment Improves Customer Service

By Edify

There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...