If You Don’t Know Me By Now…
As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...
Edify Blog
ICMI Connections Chicago -- A Recap
The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...
Nov 5, 2019
Customer Contact Week Austin -- A Recap
It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...
Sep 23, 2019
Honestly… I Just Want to Lean Out
Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...
Sep 10, 2019
Why I’m So Into the New Era of CX
Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...
Aug 13, 2019
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