Predictions Are Dead
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
One of the pandemic's biggest effects is The Creative Pivot. It's the very best of what people and companies have to...
Edify CMO explores the topic of employee engagement in the August issue of Contact Center Pipeline, offering...
Outbound dialing to customers is often necessary, and call center dialers can actually reduce agent effort and increase...
Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...
Read what Omdia has to say about the necessity of digital ability.
The list of challenges in the world right now feels endless. Combat those feelings of helplessness by being a helper....
We've pulled together product recommendations to quickly set up a home office that works.
Customer Contact Week Nashville was a great show. We met with companies and CX leaders across all industries who are...
The contact center industry’s cumbersome yet mostly functional technology has stuck because there just haven’t been...
There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...
I’ve had entirely too many customer experiences in the last month. I have many thoughts on the experiences I had with...
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