Change the Channel: Is SMS in Your CX Plan?
Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...
Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...
Read what Omdia has to say about the necessity of digital ability.
The list of challenges in the world right now feels endless. Combat those feelings of helplessness by being a helper....
We've pulled together product recommendations to quickly set up a home office that works.
Customer Contact Week Nashville was a great show. We met with companies and CX leaders across all industries who are...
The contact center industry’s cumbersome yet mostly functional technology has stuck because there just haven’t been...
There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...
I’ve had entirely too many customer experiences in the last month. I have many thoughts on the experiences I had with...
As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...
The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...
It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...
Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...
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