Blog | Candace Sheitelman

There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...

Jan 21, 2020

I’ve had entirely too many customer experiences in the last month. I have many thoughts on the experiences I had with...

Dec 19, 2019

As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...

Nov 19, 2019

The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...

Nov 5, 2019

It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...

Sep 23, 2019

Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...

Sep 10, 2019

Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...

Aug 13, 2019

All posts

401 WILSHIRE BLVD
SUITE 1000
SANTA MONICA, CA 90401

8935 TECHNOLOGY DR
FISHERS, IN 46038

LOGIN
PLATFORM
FEATURES
FLAVORS
PRICING

COMPANY
OUR WHY
MEET THE TEAM
WORK HERE

FOR DEVELOPERS
FOR PARTNERS

ETC
NEWS & EVENTS
RESOURCES
BLOG

Edify Blog