Three Ways to Future-Proof Your CX
Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...
Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...
Great customer service is hard to deliver when agents use static, inflexible scripts. To facilitate natural...
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
One of the pandemic's biggest effects is The Creative Pivot. It's the very best of what people and companies have to...
Edify CMO addresses employee engagement in the August issue of Contact Center Pipeline, offering suggestions for...
Outbound dialing to customers is often necessary, and call center dialers can actually reduce agent effort and increase...
Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...
Read what Omdia has to say about the necessity of digital ability.
Combat the long list of challenges in the world right now by being a helper. Here are 20 tangible ways to help others...
We've pulled together product recommendations to quickly set up a home office that works.
Customer Contact Week Nashville was a great show. We met with companies and CX leaders across all industries who are...
The contact center industry’s cumbersome yet mostly functional technology has stuck because there just haven’t been...
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