This Customer Wants Roses
AI-based technology can assist with traditional concierge services, build customer relationships, and reduce...
AI-based technology can assist with traditional concierge services, build customer relationships, and reduce...
At the GDS CX Innovation Summit last week, leaders said that legacy systems are their biggest challenge related to...
Chromebooks look quite attractive as a go-to option for powering growing work-from-home and work-from-anywhere contact...
In Contact Center Pipeline's June issue, discover new UCaaS solutions and tools that assist companies transitioning...
Contact center pricing has been slow to evolve from named user and concurrent user licensing. Discover the benefits and...
Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...
Great customer service is hard to deliver when agents use static, inflexible scripts. To facilitate natural...
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
One of the pandemic's biggest effects is The Creative Pivot. It's the very best of what people and companies have to...
Edify CMO addresses employee engagement in the August issue of Contact Center Pipeline, offering suggestions for...
Outbound dialing to customers is often necessary, and call center dialers can actually reduce agent effort and increase...
Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...
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