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Thought Bubbles Q&A: Discussing Contact Center Basics

By Cameron Weeks

Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...

Sep 2, 2020
Thought Bubbles Q&A: CX and Relationship Building

By Cameron Weeks

See what Edify CEO and co-founder Cameron Weeks had to say recently about customer experience and relationship building.

Jul 22, 2020
Thought Bubbles Q&A: Artificial Intelligence

By Cameron Weeks

The utilization of AI throughout contact centers is ever-expanding. Read about the use-cases and whether it's a big...

Jun 3, 2020
Managing Through a Crisis with Technology

By Cameron Weeks

The coronavirus (COVID-19) outbreak is disrupting entire nations and industries worldwide. Planning for unforeseen...

Mar 11, 2020
Agents without scripts? It's time to have real conversations.

By Cameron Weeks

When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...

Oct 17, 2019
Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market

By Cameron Weeks

DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...

Apr 22, 2019
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