Edify Adds Trish Stone as VP of Sales Strategy & Operations
Edify Labs today announced the appointment of its new Vice President of Sales Strategy and Operations, Trish Stone.
By Liz Cahill
Edify Labs today announced the appointment of its new Vice President of Sales Strategy and Operations, Trish Stone.
By Liz Cahill
Edify Labs has been honored on Built In's 2023 Best Places to Work Awards, earning a place on the Los Angeles Best...
By Edify
Unlock the WISER method to differentiate the customer service experience your brand delivers. Read the takeaways from...
By Edify
Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...
By Edify
Combining emotion detection technology with empathy training for agents will enable brands to provide better...
By Edify
Your journey map needs to be ever-evolving like your customers. Here are a few ways to improve it; in turn, you will...
By Edify
Journey mapping is a visual representation of each and every experience your customers have with your business or your...
By Edify
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
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Being able to work from anywhere is more important than ever. Get practical advice, whether you're a work-from-home...
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Machine learning-powered smart bots, when used appropriately in a modern omnichannel solution, boost both the customer...
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Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...
By Edify
Customer service affects everyone, yet the experience we have with brands lags far behind the communications...
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Check out our latest paper, detailing four key things that will help you win at managing a remote workforce and will...
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Watch Melissa Rubsam and Ashley Johnson discuss how MicroCorp and Edify's new partnership will help companies take...
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Covid-19 brings unforeseen complexity to the customer journey that business owners must address. Edify co-founder and...
By Edify
2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...
By Edify
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Edify will participate in the AMP’ed MasterClass, an exclusive three-day event brings together key members of the...
By Liz Cahill
Edify Labs today announced the appointment of its new Chief Revenue Officer, Tony Lama.
By Edify
Omdia report discussing the value of digitally transforming workforces and how it can benefit employees and customers...
By Liz Cahill
Edify, the customer experience software company that makes business communications feel more like personal ones,...
By Liz Cahill
Edify, the customer experience software company that makes business communications feel more like personal ones, today...
Outbound dialing is a thing of the past - read how Edify utilizes no-code workflows to help companies communicate...
By Liz Cahill
An insurance company that provides underwriting of fire, marine, and casualty insurance, has selected Edify as its new...
AI-based technology can assist with traditional concierge services, build customer relationships, and reduce...
By Liz Cahill
New contact center research report reveals technical and operational challenges and opportunities around cloud...
By Edify
Preventing fraudulent attacks on credit union members requires the right technology. Read about how to keep your...
By Liz Cahill
As part of Edify's CCaaS and UCaaS solution, Sync lets contact center agents and customers can talk face-to-face and...
By Liz Cahill
Edify Workflows replaces legacy IVR, IVA, and RPA tools with unprecedented ease of use and a host of valuable features,...
By Edify
Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...
By Edify
Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...
By Edify
Focusing on the employee experience in the contact center is key to improving customer service agent retention and...
By Edify
Digital natives have little patience for technology and communication headaches, so leaders must adapt their customer...
By Liz Cahill
Built In included Edify in its “22 LA Startups to Watch in 2022” list, featuring start-ups that are flourishing &...
By Edify
With a cloud contact center, digital transformation for credit unions is easy, and they can provide digital-first...
By Liz Cahill
Edify was honored in Built In's 2022 Best Places To Work Awards, named on the “LA Best Places to Work” and “LA Best...
By Edify
Check out our seven contact center predictions for what will (and must) happen in 2022 to grow and improve your...
By Edify
Calling customer service is a drag. For better CX and customer retention, brands need a one window-one screen CCaaS...
Chromebooks look quite attractive as a go-to option for powering growing work-from-home and work-from-anywhere contact...
By Edify
The combination of hardware, software, and operating system agents use really matters. Edify's contact center solution...
By Liz Cahill
NuView Trust Company, a financial services firm focused on retirement account management, has selected Edify as its new...
By Edify
Together, Edify and Chrome OS give every brand the ability to power up an entire contact center in a moment, on a...
By Liz Cahill
A financial services company has selected Edify as its new contact center software provider.
By Edify
Edify’s enterprise business communications solution works with Chrome OS to make advanced cloud contact center...
By Liz Cahill
Google has named Edify a Chrome Enterprise Recommended partner for the contact center. Edify Huddle CX meets the...
By Liz Cahill
FOREVER 21 is now using Edify CX to manage contact center (CCaaS) and unified communications (UCaaS) in California,...
By Liz Cahill
A financial services provider focused on lending for solar and renewable energy products has selected Edify to fulfill...
By Edify
Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...
By Edify
This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...
By Edify
These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...
By Liz Cahill
Edify Labs has added enhanced reporting and analytics capabilities to its Edify Huddle CX contact center solution.
By Liz Cahill
DRF Water Heating Solutions selects Edify CX to fulfill its contact center (CCaaS) and unified communications (UCaaS)...
By Edify
Scale your contact center without disrupting CX by leveraging new technology and the growing gig economy to fulfill...
By Edify
Democratized technology opens up the power to program, code, and invent to all of us. Discover how new platforms allow...
By Edify
Edify Co-Founder & CTO Bracken Fields discusses the topic of CCaaS pricing and its evolution over time - from named...
By Liz Cahill
Intelisys, the nation’s leading provider of technology services and solutions, has joined the Edify Channel Partner...
By Liz Cahill
Edify has exceeded its growth expectations for the first quarter of fiscal year 2022 with a total revenue increase of...
By Liz Cahill
Edify announced the appointment of Neil Hobbs as the company’s new General Counsel.
Contact center pricing has been slow to evolve from named user and concurrent user licensing. Discover the benefits and...
By Edify
Get a better understanding of moving to the cloud, why on-premises solutions no longer serve us, and, more recently,...
Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...
By Edify
I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...
By Edify
Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...
Great customer service is hard to deliver when agents use static, inflexible scripts. To facilitate natural...
By Liz Cahill
Edify was named as one of the Best Places to Work in Indiana, a statewide program designed to identify and honor...
By Edify
Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...
By Liz Cahill
Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...
By Edify
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
By Liz Cahill
Edify Labs has been honored in Built In’s 2021 Best Places To Work Awards, earning a place on the “LA Best Small...
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
By Edify
Customer surveys can be a powerful tool for any business. Here are tips on how to design a proper survey that gives...
By Edify
It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...
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Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...
By Carol Gold
It's National Customer Service Week, celebrating customer service professionals and increasing awareness of how vital...
One of the pandemic's biggest effects is The Creative Pivot. It's the very best of what people and companies have to...
By Liz Cahill
PlanetOne has joined the Edify Channel Partner Program as a National Master Agent.
By Edify
Unified Communications impacts the experience you deliver to employees and customers. Read why.
By Liz Cahill
The contact center industry has an endless array of terms and acronyms, so we've created a glossary full of the most...
By Liz Cahill
In February it was announced that Edify was recognized by the Indiana Chamber of Commerce as one of the Best Places to...
By Liz Cahill
Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...
By Edify
Edify hosted a Twitter Chat recently, and here’s what people had to say about customer experience (CX) and employee...
By Liz Cahill
Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...
By Liz Cahill
Sandler Partners, America’s fastest-growing distributor of connectivity and cloud services, has joined the Edify...
By Liz Cahill
MicroCorp, a leading national master agent in channel partner support for agents, MSPs, and VARs, has joined the Edify...
Edify CMO addresses employee engagement in the August issue of Contact Center Pipeline, offering suggestions for...
By Edify
When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...
Outbound dialing to customers is often necessary, and call center dialers can actually reduce agent effort and increase...
By Edify
We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...
By Liz Cahill
Telarus, LLC. has joined the Edify Channel Partner Program as a master agent. Read about this new partnership.
By Edify
The customer experience you deliver depends entirely on the capabilities you provide your contact center agents. Giving...
The utilization of AI throughout contact centers is ever-expanding. Read about the use-cases and whether it's a big...
By Edify
Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...
By Edify
Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...
Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...
By Edify
We know there is really only one way to ensure a customer’s experience is smooth and efficient whether the customer is...
Read what Omdia has to say about the necessity of digital ability.
By Donna Fluss
If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...
By Liz Cahill
Machine learning empowers human workforces and boosts customer experience in contact centers everywhere.
By Liz Cahill
Cloudlinx, a strategy advisor for organizations looking to make a CCaaS purchase, is the latest company to join the...
By Edify
CTO Bracken Fields talks about the contact center, why point solutions fail, and how companies can improve the CX they...
By Edify
TMC’s Rich Tehrani speaks with Cameron Weeks, CEO of Edify, at the Tech Super Show 2020 in Ft. Lauderdale FL to discuss...
By Edify
Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...
By Edify
Find out the do's and don't's of machine learning and self-service. We’re detailing ways you can better engage with...
By Liz Cahill
Edify made the list as one of the Best Places to Work in Indiana.
By Edify
Here’s the ultimate AI and ML glossary, defining all the commonly used terms, so you’ll never be confused again. From...
By Edify
Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...
There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...
By Liz Cahill
Built In named Edify as one of the Best Places to Work and Best Small Companies to Work for in Los Angeles.
By Edify
Unless businesses start putting the employee experience at the top of the list, the customer experience will never...
By Edify
Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...
As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...
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Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
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In today’s world, where everything feels automated, the human touch and personalized service are more important than...
When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...
By Edify
Use this free checklist from DMG when making the critical decision of business communications technology product...
By Liz Cahill
Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally
By Liz Cahill
Edify Labs announces the appointment of contact center marketing veteran Candace Sheitelman to the position of Chief...
Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...
By Edify
Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...
By Edify
Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...
By Liz Cahill
Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...
By Edify
Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...
Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...
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Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
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“Customer-first culture” means something different to every organization based on priorities and differentiators. The...
Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...
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Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....
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Customers always remember their service experiences. Implementing an intelligent chatbot will add value and help your...
By Edify
BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...
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Empower your call center agents to provide better customer support with these five helpful tips and suggestions.
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Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...
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Delivering a great customer experience is highly dependent on a company's ability to leverage powerful data in...
By Edify
An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...
DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...
By Edify
Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...
By Ty Givens
Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...
By Ty Givens
Unified Communications is everything a business needs to communicate with customers & teams, unifying all communication...
By Liz Cahill
Veteran cloud customer experience leaders Cameron Weeks and Bracken Fields launch a new venture with Edify
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