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Edify Blog
Edify Receives 2019 Contact Center Technology Award
By Liz Cahill
Today, Edify Labs (edify.cx) announced that TMC, a global, integrated media company, has named Edify Huddle a 2019...
Sep 16, 2019
Edify Labs to Exhibit at CCW Austin
By Liz Cahill
Edify Labs to Exhibit at Customer Contact Week in Austin
Sep 12, 2019
Honestly… I Just Want to Lean Out
Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...
Sep 10, 2019
Want great CX? Trust your employees to do the right thing.
Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...
Sep 3, 2019
4 Tips for Managing a Remote Workforce
Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...
Aug 27, 2019
Weeks Named a Tech Leader on ICMI CX Movers & Shakers List
By Liz Cahill
Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...
Aug 20, 2019
How to Fumble an Almost Perfect Customer Experience
Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...
Aug 20, 2019
Why I’m So Into the New Era of CX
Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...
Aug 13, 2019
Emotion Detection--Your CX Can’t Survive Without It
Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
Jul 26, 2019
Building a Customer-First Culture: 3 Things To Do
By Phil Hamburg
“Customer-first culture” means something different to every organization based on priorities and differentiators. The...
Jul 16, 2019
Omni-channel Has a Better Shot with Cloud Solutions
Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...
Jul 9, 2019
Customer Contact Week 2019 -- A Recap
Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...
Jul 1, 2019
Ovum's On the Radar with Edify
Read Ovum's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...
Jun 26, 2019
The Ideal Contact Center Solution
By Donna Fluss
What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...
Jun 26, 2019
Edify Labs Announces General Availability of Edify Huddle
By Edify
June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...
Jun 26, 2019
UC is Essential for Your Employees
Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....
Jun 19, 2019
Humans + Bots Create a Better CX
What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...
Jun 12, 2019
Why BCaas has Big Benefits for Companies
BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...
Jun 5, 2019
5 Tips for Excellent Customer Support
Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...
May 29, 2019
Looking Back at ICMI Contact Center Expo 2019
Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...
May 22, 2019
Why Contact Centers are Moving to the Cloud
Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...
May 15, 2019
Edify Labs Exhibiting at ICMI Contact Center Expo
By Edify
Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user...
May 13, 2019
The Power of Data in Delivering a Great Customer Experience
The customer experience (CX) is becoming one of the biggest influencers on consumer purchasing behavior. Part of...
May 8, 2019
Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience
Journey mapping is a visual representation of each and every experience your customers have with your business or your...
May 1, 2019
Disrupting the Status Quo -- Setting a New Standard for Communications Tech
An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...
Apr 24, 2019
Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market
DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...
Apr 22, 2019
Cloud-Based Communication Platforms Improve the Customer Experience
Transforming the customer journeys can be done by combining bot and human interactions; robust, cloud-based, next-gen...
Apr 17, 2019
UCaaS vs. CPaaS: Do you have to choose one or the other?
By Ty Givens
The most distinct differences are the core audiences. UCaaS is geared towards internal business processes, while CPaaS...
Apr 10, 2019
What is a Messaging API?
By Ty Givens
Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...
Apr 8, 2019
What is a Unified Communications Platform?
By Ty Givens
Unified Communications is everything a business needs to communicate with customers & teams, unifying all communication...
Apr 5, 2019
A New Pricing Model for a New Communications Platform
Edify Pricing, Free users, $10 credit
Mar 18, 2019
Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel
Machine Learning, Artificial Intelligence, Omni-Channel
Mar 18, 2019
Edify Labs Launches New Global Business Communications Platform at Enterprise Connect 2019
By Edify
Veteran Cloud Customer Experience Leaders Launch New Venture Edify
Mar 18, 2019
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