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Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience
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Disrupting the Status Quo -- Setting a New Standard for Communications Tech
The contact center landscape is changing as customers are increasingly demanding immediate, personalized service at any hour. There is constant talk around how hesitant some companies are to move to the cloud or make any changes at all to their communication solutions. Change can be overwhelming, but are they considering how much the right cloud-based platform will transform their business for the better?
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Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market
In a recently published review of the Contact Center market, DMG Consulting validated their historic predictions and stated their vision for the changes to come. DMG Consulting attributes the rapidly increasing growth in cloud solutions to the overall innovation by next-generation vendors.
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Cloud-Based Communication Platforms Improve the Customer Experience
If a customer has a problem, they expect a fast resolution any time of day or night. The combination of Machine Learning and cloud communications is making all kinds of customer experience strides possible.
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UCaaS vs. CPaaS: Do you have to choose one or the other?
Businesses need to be agile. Communication must happen instantly, when it counts the most, to really reach impact.
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What is a Messaging API?
An Application Programming Interface (API) permits two applications to speak to one another. APIs empower Unified Communication and Collaboration Platforms (UCCP). UCCPs bring forth information and functional accountability, allowing information to travel swiftly interdepartmentally.
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What is a Unified Communications Platform?
Unified Communications includes everything a business needs to communicate with customers and teams, unifying all communication channels into one platform.
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A New Pricing Model for a New Communications Platform
Pay only for what you use, without the complexity of capacity forecasting, long-term contracts or minimum commitments.
Traditional communications platforms feature confusing and problematic pricing models, whether it be flat named user, concurrent user, or usage-based pricing. They are overly complicated and have many hidden fees. With flat named user pricing, companies have to buy a license for every person and experience a lot of waste between multiple shifts and part-time employees. Seasonal spikes are impossible to predict and plan for financially. With concurrent user pricing, you pay for several users’ access for the price of one, but are left with complicated matrix tables to compute your costs. Who can log-in when, and how can your finance department accurately predict usage?
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Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel
We believe the next “channel” of a modern omni-channel solution is the addition of Artificial Intelligence (AI) and Machine Learning (ML) to supplement the overall user experience.
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Edify Labs Launches New Global Business Communications Platform at Enterprise Connect 2019
- Full customizability and seamless scalability
- Channel-agnostic cross-department collaboration
- Frictionless transfer between bots and humans
- Real-time streaming data for voice, video, chat and screen sharing
- Real-time communication APIs for voice, video, messaging and machine learning-
- powered trend analysis
- Contact center functionality including ACD, omni-channel, coaching and training
- Customer engagement behavior and history tracking, Knowledge Base and chat bot
- Edify’s own proprietary UC/CC application, Communication API Platform, and Telecom Network
- Simple pricing model
- 100% Service Level Agreement (SLA) financially-backed -- the most inclusive SLA in the industry
- Certifications: PCI, HIPAA, ISO: 270001, SOC 2, GDPR
- One Cloud: Globally available with 12 Global Data Regions
- Reliability: Financially backed uptime and AES 256-bit encryption
- Collaboration: Unite the entire team on a single platform for $10 per user per month
- Engage: Predictable usage-based billing for $6 per user per day
- Engagement ML: Pay only for the days your agents work for $7 per user per day