Thought Bubbles: Episode 1
Watch the first episode of our brand new video series, Thought Bubbles, where thought leaders discuss customer...
Watch the first episode of our brand new video series, Thought Bubbles, where thought leaders discuss customer...
By Liz Cahill
Cloudlinx, a strategy advisor for organizations looking to make a CCaaS purchase, is the latest company to join the...
The list of challenges in the world right now feels endless. Combat those feelings of helplessness by being a helper....
CTO Bracken Fields talks about pains in the contact center, why point solutions fail both employees and customers, and...
With the current global crisis that’s dominating all of our day-to-day lives worldwide, being able to work from...
We've pulled together product recommendations to quickly set up a home office that works.
Check out our latest paper, detailing four key things that will help you win at managing a remote workforce and will...
The coronavirus (COVID-19) outbreak is disrupting entire nations and industries worldwide. Planning for unforeseen...
TMC’s Rich Tehrani speaks with Cameron Weeks, CEO of Edify, at the Tech Super Show 2020 in Ft. Lauderdale FL to discuss...
Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...
Find out the do's and don't's of machine learning and self-service. We’re detailing ways you can better engage with...
By Liz Cahill
Edify made the list as one of the Best Places to Work in Indiana.
By Liz Cahill
Edify names Dave Woolwine its new Chief Revenue Officer. Woolwine brings two decades of technology and sales expertise...
By Liz Cahill
Today, Edify Labs named J.P. Dundas its new Vice President of Channel Sales. Dundas brings more than 15 years of...
Customer Contact Week Nashville was a great show. We met with companies and CX leaders across all industries who are...
The contact center industry’s cumbersome yet mostly functional technology has stuck because there just haven’t been...
Here’s the ultimate AI and ML glossary, defining all the commonly used terms, so you’ll never be confused again. From...
Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...
By Liz Cahill
Attendees to experience demo of only cloud-native, fully unified CC+UC solution, and hear from Edify company leaders in...
There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...
By Liz Cahill
Built In named Edify as one of the Best Places to Work and Best Small Companies to Work for in Los Angeles.
Unless businesses start putting the employee experience at the top of the list, the customer experience will never...
By Liz Cahill
It’s a new year and not surprisingly, the number of articles theorizing about the next hot business trends are...
By Liz Cahill
TMC's Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering...
I’ve had entirely too many customer experiences in the last month. I have many thoughts on the experiences I had with...
With purpose, vision, passion, and amazing leadership, 2019 has been an unforgettable year. Here's a look back at all...
Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...
By Liz Cahill
Customer service reps perform best when being collaborative, yet so many businesses fail to enable agents to do so....
As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...
Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...
By Liz Cahill
Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.
In today’s world, where everything feels so automated, the human touch and personalized service have become more...
When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...
By Liz Cahill
We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...
Use this free checklist from DMG when making the critical decision of business communications technology product...
By Liz Cahill
Edify Labs announces a new partnership with SolutionPop, a company that helps organizations improve the customer...
By Liz Cahill
Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally
By Liz Cahill
Edify Labs announces the appointment of contact center marketing veteran Candace Sheitelman to the position of Chief...
It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...
Your journey map needs to be ever-evolving just like your customers. Here are a few ways you can improve your journey...
By Liz Cahill
Today, Edify Labs (edify.cx) announced that TMC, a global, integrated media company, has named Edify Huddle a 2019...
By Liz Cahill
Edify Labs to Exhibit at Customer Contact Week in Austin
Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...
Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...
Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...
By Liz Cahill
Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...
Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...
Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...
Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
By Phil Hamburg
“Customer-first culture” means something different to every organization based on priorities and differentiators. The...
Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...
Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...
Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...
By Donna Fluss
What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...
By Liz Cahill
June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...
Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....
What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...
BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...
Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...
Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...
Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...
By Liz Cahill
Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user...
The customer experience (CX) is becoming one of the biggest influencers on consumer purchasing behavior. Part of...
Journey mapping is a visual representation of each and every experience your customers have with your business or your...
An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...
DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...
Transforming the customer journeys can be done by combining bot and human interactions; robust, cloud-based, next-gen...
By Ty Givens
The most distinct differences are the core audiences. UCaaS is geared towards internal business processes, while CPaaS...
By Ty Givens
Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...
By Ty Givens
Unified Communications is everything a business needs to communicate with customers & teams, unifying all communication...
Edify Pricing, Free users, $10 credit
Machine learning and artificial intelligence (AI) powered smart bot in a modern omnichannel solution boosts the...
By Liz Cahill
Veteran cloud customer experience leaders Cameron Weeks and Bracken Fields launch a new venture with Edify
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