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Edify Blog

If You Don’t Know Me By Now…

By Candace Sheitelman

As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...

4 Ways To Improve Contact Center Culture

By Kendal Rodgers

Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...

ICMI Connections Chicago -- A Recap

By Candace Sheitelman

The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...

Edify Labs Exhibiting at ICMI Contact Center Connections Chicago

By Liz Cahill

Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.

In the Age of Automation and Big Data, Sometimes It's The Little Things

By Kendal Rodgers

In today’s world, where everything feels so automated, the human touch and personalized service have become more...

Agents without scripts? It's time to have real conversations.

By Cameron Weeks

When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...

Machine Learning Q&A with Cameron Weeks

By Liz Cahill

We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...

Is your vendor delivering? Here’s a checklist to help you decide.

By Kendal Rodgers

Use this free checklist from DMG when making the critical decision of business communications technology product...

Edify Partners with SolutionPop

By Liz Cahill

Edify Labs announces a new partnership with SolutionPop, a company that helps organizations improve the customer...

Edify Raises $10 Million Seed Funding

By Liz Cahill

Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally 

Edify Names Chief Marketing Officer

By Liz Cahill

Edify Labs announces the appointment of contact center marketing veteran Candace Sheitelman to the position of Chief...

Customer Contact Week Austin -- A Recap

By Candace Sheitelman

It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...

Improve Your Customer Journey

By Kendal Rodgers

Your journey map needs to be ever-evolving just like your customers. Here are a few ways you can improve your journey...

Edify Receives 2019 Contact Center Technology Award

By Liz Cahill

Today, Edify Labs (edify.cx) announced that TMC, a global, integrated media company, has named Edify Huddle a 2019...

Edify Labs to Exhibit at CCW Austin

By Liz Cahill

Edify Labs to Exhibit at Customer Contact Week in Austin

Honestly… I Just Want to Lean Out

By Candace Sheitelman

Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...

Want great CX? Trust your employees to do the right thing.

By Kendal Rodgers

Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...

4 Tips for Managing a Remote Workforce

By Kendal Rodgers

Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...

Weeks Named a Tech Leader on ICMI CX Movers & Shakers List

By Liz Cahill

Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...

How to Fumble an Almost Perfect Customer Experience

By Kendal Rodgers

Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...

Why I’m So Into the New Era of CX

By Candace Sheitelman

Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...

Emotion Detection--Your CX Can’t Survive Without It

By Kendal Rodgers

Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...

Building a Customer-First Culture: 3 Things To Do

By Phil Hamburg

“Customer-first culture” means something different to every organization based on priorities and differentiators. The...

Omni-channel Has a Better Shot with Cloud Solutions

By Heather Webster-Turbeville

Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...

Customer Contact Week Vegas -- A Recap

By Kendal Rodgers

Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...

Ovum's On the Radar with Edify

By Mila D’Antonio

Read Ovum's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...

The Ideal Contact Center Solution

By Donna Fluss

What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...

Edify Labs Announces General Availability of Edify Huddle

By Edify

June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...

UC is Essential for Your Employees

By Kendal Rodgers

Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....

Humans + Bots Create a Better CX

By Kendal Rodgers

What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...

Why BCaas has Big Benefits for Companies

By Kendal Rodgers

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

5 Tips for Excellent Customer Support

By Kendal Rodgers

Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...

Looking Back at ICMI Contact Center Expo 2019

By Kendal Rodgers

Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...

Why Contact Centers are Moving to the Cloud

By Kendal Rodgers

Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...

Edify Labs Exhibiting at ICMI Contact Center Expo

By Liz Cahill

Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user...

The Power of Data in Delivering a Great Customer Experience

By Kendal Rodgers

The customer experience (CX) is becoming one of the biggest influencers on consumer purchasing behavior. Part of...

Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience

By Kendal Rodgers

Journey mapping is a visual representation of each and every experience your customers have with your business or your...

Disrupting the Status Quo -- Setting a New Standard for Communications Tech

By Kendal Rodgers

An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...

Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market

By Cameron Weeks

DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...

Cloud-Based Communication Platforms Improve the Customer Experience

By Kendal Rodgers

Transforming the customer journeys can be done by combining bot and human interactions; robust, cloud-based, next-gen...

UCaaS vs. CPaaS: Do you have to choose one or the other?

By Ty Givens

The most distinct differences are the core audiences. UCaaS is geared towards internal business processes, while CPaaS...

What is a Messaging API?

By Ty Givens

Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...

What is a Unified Communications Platform?

By Ty Givens

Unified Communications is everything a business needs to communicate with customers & teams, unifying all communication...

A New Pricing Model for a New Communications Platform

By Kendal Rodgers

Edify Pricing, Free users, $10 credit

Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel

By Kendal Rodgers

Machine Learning, Artificial Intelligence, Omni-Channel

Edify Labs Launches New Global Business Communications Platform at Enterprise Connect 2019

By Edify

Veteran Cloud Customer Experience Leaders Launch New Venture Edify