Machine Learning: The Time is Now
Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...
By Liz Cahill
Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...
By Edify
Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...
By Liz Cahill
TMCnet has named Edify Labs a recipient of the 2020 Tech Culture Awards.
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
By Liz Cahill
CRN® has named J.P. Dundas to its 2021 list of Channel Chiefs, recognizing his outstanding leadership, influence,...
By Dan Gingiss
Discover five new year’s resolutions that will help every company guide their customer experience (CX) strategy...
By Edify
By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...
By Liz Cahill
Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
By Liz Cahill
Edify Labs has been honored in Built In’s 2021 Best Places To Work Awards, earning a place on the “LA Best Small...
I recently sat down for a Q&A with Matt Altepeter, the Director of Platform at Edify, to discuss his expertise and...
By Liz Cahill
Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...
By Liz Cahill
Edify Huddle now includes no-code custom database integration capabilities, empowering organizations to connect to...
By Liz Cahill
Edify Huddle has been listed as a finalist in CRN’s Tech Innovator Awards. This annual program recognizes the most...
Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...
By Liz Cahill
Edify announced that its Workflows tool, included as part of Edify Huddle, has been upgraded with new dynamic scripting...
By Kay Phelps
To survive the pandemic and emerge stronger than before, businesses must adopt cloud-based unified communications that...
By Kay Phelps
Customer surveys can be a powerful tool for any business. Here are tips on how to design a proper survey that gives...
By Liz Cahill
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...
Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...
By Kay Phelps
There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...
By Liz Cahill
TMC has named Edify Huddle as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
By Carol Gold
It's National Customer Service Week, celebrating customer service professionals and increasing awareness of how vital...
Customer service affects everyone, yet the experience we have with brands lags far behind the communications...
One of the pandemic's biggest effects is The Creative Pivot. It's the very best of what people and companies have to...
By Kay Phelps
A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...
By J.P. Dundas
For students completing the school year from home, here are five tips to enhance the e-learning experience.
By Liz Cahill
PlanetOne has joined the Edify Channel Partner Program as a National Master Agent.
Unified Communications impacts the experience you deliver to employees and customers. Read why.
By Andrew Larty
Let's explore how various technologies must play nice with one another, why it’s important, and how it impacts...
By Kay Phelps
On-premises solutions can't give your business the functionality it needs. See how a modern UCaaS (Unified...
By Liz Cahill
The contact center industry has an endless array of terms and acronyms, so we've created a glossary full of the most...
By Liz Cahill
In February it was announced that Edify was recognized by the Indiana Chamber of Commerce as one of the Best Places to...
Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...
Watch Melissa Rubsam and Ashley Johnson discuss how MicroCorp and Edify's new partnership will help companies take...
By Kay Phelps
Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...
Edify hosted a Twitter Chat recently, and here’s what people had to say about customer experience (CX) and employee...
By J.P. Dundas
As strategic partners, we have the tools, the insight, and the power to help companies plan better for how things are...
By Liz Cahill
Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...
By Liz Cahill
Sandler Partners, America’s fastest-growing distributor of connectivity and cloud services, has joined the Edify...
By Liz Cahill
MicroCorp, a leading national master agent in channel partner support for agents, MSPs, and VARs, has joined the Edify...
By Dan Gingiss
In the COVID-19 era, “safety first” is one of the key mantras for both customer experience and employee experience....
2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...
Edify CMO addresses employee engagement in the August issue of Contact Center Pipeline, offering suggestions for...
By J.P. Dundas
At Edify, we’re committed to arming our partners as if they’re our own salespeople. Our training and certification...
By Kay Phelps
Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...
Covid-19 brings unforeseen complexity to the customer journey that business owners must address. Edify co-founder and...
By Edify
When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...
By Liz Cahill
TMC has named Edify Huddle as a 2020 Contact Center Technology Award winner, presented by CUSTOMER magazine.
Outbound dialing to customers is often necessary, and call center dialers can actually reduce agent effort and increase...
By Liz Cahill
Cloud Concepts, Corp., a full service, boutique Master Agency dedicated to the customer experience, has joined the...
See what Edify CEO and co-founder Cameron Weeks had to say recently about customer experience and relationship building.
We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...
By Kay Phelps
Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...
By Liz Cahill
The global chatbot market is expected to grow nearly 30% annually to $9.4 billion by 2024. See what other tech trends...
By Liz Cahill
Telarus, LLC. has joined the Edify Channel Partner Program as a master agent. Read about this new partnership.
Explore how inclusive mindsets, practices, and business approaches can be interwoven into a customer experience mindset...
By Liz Cahill
PeakView, a proven industry-leading cloud adoption consulting firm with a focus on cloud contact center technology and...
The customer experience you deliver depends entirely on the capabilities you provide your contact center agents. Giving...
By Andrew Larty
Edify's Senior Client Operations Manager sheds light on what steps to take to reduce customer churn and how to adapt...
As leaders, we needed a new approach to customer care and new tools to really give customers the experience they demand...
The utilization of AI throughout contact centers is ever-expanding. Read about the use-cases and whether it's a big...
Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...
By Edify
Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...
By Edify
Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...
Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...
We know there is really only one way to ensure a customer’s experience is smooth and efficient whether the customer is...
Episode 2 will explore the world of machine learning, customer experience, and the contact center. Hear about some of...
Read what Omdia has to say about the necessity of digital ability.
By Donna Fluss
If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...
Having a tech-forward mindset has been a huge asset. One month into quarantine, here's what we know is critical for...
By Liz Cahill
Read Edify CEO Cameron Weeks' article for Forbes Tech discussing why machine learning is the real buzzword of 2020,...
By Liz Cahill
Telecom Consulting Group (TCG), a national master agency, has joined the Edify Channel Partner Program as a Master...
By Liz Cahill
Machine learning can empower human workforces and boost customer experience, which is why this self-service technology...
By Liz Cahill
Zamm Advisors, a leading cloud services agency that helps businesses of all sizes save time and money on cloud services...
Watch the first episode of our brand new video series, Thought Bubbles, where thought leaders discuss customer...
By Liz Cahill
Cloudlinx, a strategy advisor for organizations looking to make a CCaaS purchase, is the latest company to join the...
Combat the long list of challenges in the world right now by being a helper. Here are 20 tangible ways to help others...
CTO Bracken Fields talks about the contact center, why point solutions fail employees and customers, and how companies...
With the current global crisis that’s dominating all of our day-to-day lives worldwide, being able to work from...
We've pulled together product recommendations to quickly set up a home office that works.
Check out our latest paper, detailing four key things that will help you win at managing a remote workforce and will...
The coronavirus (COVID-19) outbreak is disrupting entire nations and industries worldwide. Planning for unforeseen...
TMC’s Rich Tehrani speaks with Cameron Weeks, CEO of Edify, at the Tech Super Show 2020 in Ft. Lauderdale FL to discuss...
Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...
Find out the do's and don't's of machine learning and self-service. We’re detailing ways you can better engage with...
By Liz Cahill
Edify made the list as one of the Best Places to Work in Indiana.
By Liz Cahill
Today, Edify Labs named J.P. Dundas its new Vice President of Channel Sales. Dundas brings more than 15 years of...
Customer Contact Week Nashville was a great show. We met with companies and CX leaders across all industries who are...
The contact center industry’s cumbersome yet mostly functional technology has stuck because there just haven’t been...
Here’s the ultimate AI and ML glossary, defining all the commonly used terms, so you’ll never be confused again. From...
Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...
By Liz Cahill
Attendees to experience demo of only cloud-native, fully unified CC+UC solution, and hear from Edify company leaders in...
There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...
By Liz Cahill
Built In named Edify as one of the Best Places to Work and Best Small Companies to Work for in Los Angeles.
Unless businesses start putting the employee experience at the top of the list, the customer experience will never...
By Liz Cahill
It’s a new year and not surprisingly, the number of articles theorizing about the next hot business trends are...
By Liz Cahill
TMC's Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering...
I’ve had entirely too many customer experiences in the last month. I have many thoughts on the experiences I had with...
With purpose, vision, passion, and leadership, 2019 has been an unforgettable year. Here's a look back at the fun we...
Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...
By Liz Cahill
Customer service reps perform best when being collaborative, yet so many businesses fail to enable agents to do so....
As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...
Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
The ICMI Connections Expo Hall was hot with CX leaders looking to grow, learn, and evolve the way they interact. Here's...
By Liz Cahill
Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.
In today’s world, where everything feels automated, the human touch and personalized service are more important than...
When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...
By Liz Cahill
We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...
Use this free checklist from DMG when making the critical decision of business communications technology product...
By Liz Cahill
Edify Labs announces a new partnership with SolutionPop, a company that helps organizations improve the customer...
By Liz Cahill
Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally
By Liz Cahill
Edify Labs announces the appointment of contact center marketing veteran Candace Sheitelman to the position of Chief...
It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...
Your journey map needs to be ever-evolving like your customers. Here are a few ways to improve it; in turn, you will...
By Liz Cahill
Today, Edify Labs (edify.cx) announced that TMC, a global, integrated media company, has named Edify Huddle a 2019...
By Liz Cahill
Edify Labs to Exhibit at Customer Contact Week in Austin
Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...
Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...
Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...
By Liz Cahill
Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...
Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...
Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...
Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
By Phil Hamburg
“Customer-first culture” means something different to every organization based on priorities and differentiators. The...
Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...
Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...
Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...
By Donna Fluss
What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...
By Liz Cahill
June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...
Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....
What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...
BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...
Empower your call center agents to provide better customer support with these five helpful tips and suggestions.
Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...
Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...
By Liz Cahill
Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user...
Delivering a great customer experience is highly dependent on a company's ability to leverage powerful data in...
Journey mapping is a visual representation of each and every experience your customers have with your business or your...
An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...
DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...
Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...
By Ty Givens
The most distinct differences are the core audiences. UCaaS is geared towards internal business processes, while CPaaS...
By Ty Givens
Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...
By Ty Givens
Unified Communications is everything a business needs to communicate with customers & teams, unifying all communication...
Edify Pricing, Free users, $10 credit
Machine learning-powered smart bots, when used appropriately in a modern omnichannel solution, boost both the customer...
By Liz Cahill
Veteran cloud customer experience leaders Cameron Weeks and Bracken Fields launch a new venture with Edify
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