Edify Adds Trish Stone as VP of Sales Strategy & Operations

By Liz Cahill

Edify Labs today announced the appointment of its new Vice President of Sales Strategy and Operations, Trish Stone.

Built In Honors Edify in Esteemed 2023 Best Places to Work Awards

By Liz Cahill

Edify Labs has been honored on Built In's 2023 Best Places to Work Awards, earning a place on the Los Angeles Best...

Making Great Customer Experiences

By Edify

Unlock the WISER method to differentiate the customer service experience your brand delivers. Read the takeaways from...

Six Steps to Improving the Employee Experience in Your Contact Center

By Edify

Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...

Brands Need to Know How Their Customers Feel…And They Need to Care Too

By Edify

Combining emotion detection technology with empathy training for agents will enable brands to provide better...

Improve Your Customer Journey

By Edify

Your journey map needs to be ever-evolving like your customers. Here are a few ways to improve it; in turn, you will...

Three Tips on Leveraging Holistic Journey Mapping to Improve the CX

By Edify

Journey mapping is a visual representation of each and every experience your customers have with your business or your...

Rediscover the Lost Art of the Human Touch in CX

By Edify

The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...

Practical Advice for Working Remotely

By Edify

Being able to work from anywhere is more important than ever. Get practical advice, whether you're a work-from-home...

Hammond Delivers The Next Level of Omnichannel with Machine Learning

By Edify

Machine learning-powered smart bots, when used appropriately in a modern omnichannel solution, boost both the customer...

Battling Burnout in a Work-From-Anywhere World

By Edify

Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...

It’s Time to Close the Gap

By Edify

Customer service affects everyone, yet the experience we have with brands lags far behind the communications...

How to Win at Managing a Remote Workforce

By Edify

Check out our latest paper, detailing four key things that will help you win at managing a remote workforce and will...

When World-Class Providers Come Together

By Edify

Watch Melissa Rubsam and Ashley Johnson discuss how MicroCorp and Edify's new partnership will help companies take...

The Power Of A Connected Customer Journey

By Edify

Covid-19 brings unforeseen complexity to the customer journey that business owners must address. Edify co-founder and...

The Employee Experience: It’s Time to Re-Strategize

By Edify

2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...

A New Pricing Model for a New Communications Platform

By Edify

Edify Pricing, Free users, $10 credit

AMPing Up Summer in Wyoming

By Candace Sheitelman

Edify will participate in the AMP’ed MasterClass, an exclusive three-day event brings together key members of the...

Edify Names Industry Veteran, Tony Lama, Chief Revenue Officer

By Liz Cahill

Edify Labs today announced the appointment of its new Chief Revenue Officer, Tony Lama.

From Complexity to Smart Simplicity

By Edify

Omdia report discussing the value of digitally transforming workforces and how it can benefit employees and customers...

Edify Announces Integration of New ChromeOS Desk Connector for Contact Centers

By Liz Cahill

Edify, the customer experience software company that makes business communications feel more like personal ones,...

Edify Adds 45,000 Users in Massive Global Contact Center and Unified Communications Deal

By Liz Cahill

Edify, the customer experience software company that makes business communications feel more like personal ones, today...

Outbound Dialing is Dead...Here's What to Do Instead

By Candace Sheitelman

Outbound dialing is a thing of the past - read how Edify utilizes no-code workflows to help companies communicate...

Insurance Company Taps Edify for Cloud-Native Contact Center and Unified Communications

By Liz Cahill

An insurance company that provides underwriting of fire, marine, and casualty insurance, has selected Edify as its new...

This Customer Wants Roses

By Candace Sheitelman

AI-based technology can assist with traditional concierge services, build customer relationships, and reduce...

Inside the Contact Center: A Study of Customer and Employee Experience

By Liz Cahill

New contact center research report reveals technical and operational challenges and opportunities around cloud...

Protecting Your Credit Union From Fraud Starts in the Contact Center

By Edify

Preventing fraudulent attacks on credit union members requires the right technology. Read about how to keep your...

Edify Launches Sync℠ for Video Collaboration; Partners with Jabra for Endpoints

By Liz Cahill

As part of Edify's CCaaS and UCaaS solution, Sync lets contact center agents and customers can talk face-to-face and...

Edify Releases Edify Workflows℠ for AI-Powered, Fully-Automated CX; No Software License or IT Skills Required

By Liz Cahill

Edify Workflows replaces legacy IVR, IVA, and RPA tools with unprecedented ease of use and a host of valuable features,...

A New Recipe for Agent Productivity

By Edify

Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...

Transforming the Enterprise CX and EX for Digital Natives

By Edify

Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...

5 Ways to Create an Employee Experience that Keeps Agents Engaged

By Edify

Focusing on the employee experience in the contact center is key to improving customer service agent retention and...

Optimizing Your CX and EX for Digital Natives

By Edify

Digital natives have little patience for technology and communication headaches, so leaders must adapt their customer...

Edify Named a "Startup to Watch"

By Liz Cahill

Built In included Edify in its “22 LA Startups to Watch in 2022” list, featuring start-ups that are flourishing &...

Modernizing the Member Experience in Credit Unions

By Edify

With a cloud contact center, digital transformation for credit unions is easy, and they can provide digital-first...

Built In Honors Edify in Its Esteemed 2022 Best Places To Work Awards

By Liz Cahill

Edify was honored in Built In's 2022 Best Places To Work Awards, named on the “LA Best Places to Work” and “LA Best...

The Future of Contact Centers: My Predictions for 2022

By Edify

Check out our seven contact center predictions for what will (and must) happen in 2022 to grow and improve your...

One Window, One Screen: The New Contact Center Standard

By Edify

Calling customer service is a drag. For better CX and customer retention, brands need a one window-one screen CCaaS...

Chromebooks: Made for the Contact Center (and My Holiday List)

By Candace Sheitelman

Chromebooks look quite attractive as a go-to option for powering growing work-from-home and work-from-anywhere contact...

The Advantages of Chrome OS for Contact Centers

By Edify

The combination of hardware, software, and operating system agents use really matters. Edify's contact center solution...

NuView Trust Company Chooses Edify for Cloud-Native Contact Center and Unified Communications

By Liz Cahill

NuView Trust Company, a financial services firm focused on retirement account management, has selected Edify as its new...

Edify x Chrome OS: Power Up Your One-Click Contact Center

By Edify

Together, Edify and Chrome OS give every brand the ability to power up an entire contact center in a moment, on a...

Financial Services Firm Selects Edify as New Contact Center Software Provider

By Liz Cahill

A financial services company has selected Edify as its new contact center software provider.

Edify is Chrome Enterprise Recommended

By Edify

Edify’s enterprise business communications solution works with Chrome OS to make advanced cloud contact center...

Google Names Edify a Chrome Enterprise Recommended Partner for Contact Center

By Liz Cahill

Google has named Edify a Chrome Enterprise Recommended partner for the contact center. Edify Huddle CX meets the...

FOREVER 21 Taps Edify for Cloud-native Contact Center and Unified Communications

By Liz Cahill

FOREVER 21 is now using Edify CX to manage contact center (CCaaS) and unified communications (UCaaS) in California,...

Financial Services Firm Selects Edify for Cloud-native Contact Center and Unified Communications

By Liz Cahill

A financial services provider focused on lending for solar and renewable energy products has selected Edify to fulfill...

The War on Work and What It Means for Customer Service

By Edify

Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...

This Hotel Holds the Key to Customer Loyalty

By Edify

This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...

Five Contact Center Innovations That Are Reshaping Customer Service

By Edify

These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...

Edify Announces Enhanced Reporting and Analytics Functionality

By Liz Cahill

Edify Labs has added enhanced reporting and analytics capabilities to its Edify Huddle CX contact center solution.

Utilities Service Provider DRF Taps Edify for Contact Center and Unified Communications

By Liz Cahill

DRF Water Heating Solutions selects Edify CX to fulfill its contact center (CCaaS) and unified communications (UCaaS)...

Grow Without Limits: How Gig Agents Can Amp Up Your CX

By Edify

Scale your contact center without disrupting CX by leveraging new technology and the growing gig economy to fulfill...

Democratized Technology Makes Everyone An Innovator

By Edify

Democratized technology opens up the power to program, code, and invent to all of us. Discover how new platforms allow...

Ask a CTO: Why Usage-Based Pricing Wins

By Edify

Edify Co-Founder & CTO Bracken Fields discusses the topic of CCaaS pricing and its evolution over time - from named...

Intelisys Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Intelisys, the nation’s leading provider of technology services and solutions, has joined the Edify Channel Partner...

Edify More Than Doubles Last Year’s Revenue in Q1

By Liz Cahill

Edify has exceeded its growth expectations for the first quarter of fiscal year 2022 with a total revenue increase of...

Edify Names Former BT Head of Legal, Neil Hobbs, General Counsel

By Liz Cahill

Edify announced the appointment of Neil Hobbs as the company’s new General Counsel.

Every Contact Center Pricing Model Stinks. Except One.

By Candace Sheitelman

Contact center pricing has been slow to evolve from named user and concurrent user licensing. Discover the benefits and...

Cloud vs. Multi-cloud vs. On-Premises: What It All Means

By Edify

Get a better understanding of moving to the cloud, why on-premises solutions no longer serve us, and, more recently,...

Three Ways to Future-Proof Your CX

By Candace Sheitelman

Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...

Ask a CTO: How ‘Work From Anywhere’ Enables ‘Work From Anyone’

By Edify

I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...

Ask a CTO: The Importance Of All-In-One Technology Solutions

By Edify

Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...

Rescripting the Customer Experience for Work from Anywhere

By Candace Sheitelman

Great customer service is hard to deliver when agents use static, inflexible scripts. To facilitate natural...

Edify Labs Named a “Best Places to Work in Indiana” Company

By Liz Cahill

Edify was named as one of the Best Places to Work in Indiana, a statewide program designed to identify and honor...

The Roaming 20s: Freedom to Work How, When, and Wherever We Want

By Edify

Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...

Edify Earns Top Customer Satisfaction Scores in DMG Consulting Contact Center Report

By Liz Cahill

Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...

We’re Customers, Too.

By Edify

The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...

Edify Labs Honored in the Built In 2021 Best Places To Work Awards

By Liz Cahill

Edify Labs has been honored in Built In’s 2021 Best Places To Work Awards, earning a place on the “LA Best Small...

Predictions Are Dead

By Candace Sheitelman

Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...

Data doesn’t show emotion. Customer surveys do.

By Edify

Customer surveys can be a powerful tool for any business. Here are tips on how to design a proper survey that gives...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Edify

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...

How to Keep Customers and Employees Engaged During a Pandemic: Part 1

By Edify

Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...

Customers Have Been Complaining Since 1750 B.C.

By Carol Gold

It's National Customer Service Week, celebrating customer service professionals and increasing awareness of how vital...

The Pandemic Effect: A Business Creativity Boom

By Candace Sheitelman

One of the pandemic's biggest effects is The Creative Pivot. It's the very best of what people and companies have to...

PlanetOne Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

PlanetOne has joined the Edify Channel Partner Program as a National Master Agent. 

Unified Communications: Your EX and CX Depends on It

By Edify

Unified Communications impacts the experience you deliver to employees and customers. Read why.

The Ultimate Glossary for Contact Center Terms

By Liz Cahill

The contact center industry has an endless array of terms and acronyms, so we've created a glossary full of the most...

Edify: One of Indiana's Best Places to Work

By Liz Cahill

In February it was announced that Edify was recognized by the Indiana Chamber of Commerce as one of the Best Places to...

Thought Bubbles Q&A: Discussing Contact Center Basics

By Liz Cahill

Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...

Why Customer & Employee Experience is Even More Important During COVID-19

By Edify

Edify hosted a Twitter Chat recently, and here’s what people had to say about customer experience (CX) and employee...

The Ultimate Glossary for Coaching and Training in Contact Centers

By Liz Cahill

Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...

Sandler Partners Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Sandler Partners, America’s fastest-growing distributor of connectivity and cloud services, has joined the Edify...

MicroCorp is the Latest Master Agent to Join the Edify Channel Partner Program

By Liz Cahill

MicroCorp, a leading national master agent in channel partner support for agents, MSPs, and VARs, has joined the Edify...

Employee Engagement: 5 Lessons from a Pandemic

By Candace Sheitelman

Edify CMO addresses employee engagement in the August issue of Contact Center Pipeline, offering suggestions for...

The Ultimate Outbound Dialing Glossary

By Edify

When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...

Outbound Dialing Done Right (Or Else)

By Candace Sheitelman

Outbound dialing to customers is often necessary, and call center dialers can actually reduce agent effort and increase...

The Agent Experience Matters More Than You Think

By Edify

We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...

Telarus Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Telarus, LLC. has joined the Edify Channel Partner Program as a master agent. Read about this new partnership.

The Omnichannel Experience: Your Agents Deserve It Too

By Edify

The customer experience you deliver depends entirely on the capabilities you provide your contact center agents. Giving...

Thought Bubbles Q&A: Artificial Intelligence

By Cameron Weeks

The utilization of AI throughout contact centers is ever-expanding. Read about the use-cases and whether it's a big...

The Quest for Customer Loyalty

By Edify

Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...

Multichannel vs. Omnichannel & Why It Matters

By Edify

Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...

Change the Channel: Is SMS in Your CX Plan?

By Candace Sheitelman

Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...

Customer Service of the Future

By Edify

We know there is really only one way to ensure a customer’s experience is smooth and efficient whether the customer is...

Straight Talk with Omdia: Digital Business Agility a “Necessity”

By Candace Sheitelman

Read what Omdia has to say about the necessity of digital ability.

Pandemic Proves the Flexibility of CCaaS Solutions

By Donna Fluss

If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...

Machines + Humans: The Next Chapter

By Liz Cahill

Machine learning empowers human workforces and boosts customer experience in contact centers everywhere.

Cloudlinx Joins Edify Channel Partner Program

By Liz Cahill

Cloudlinx, a strategy advisor for organizations looking to make a CCaaS purchase, is the latest company to join the...

Ask a CTO: Exploring the Contact Center's Biggest Problems

By Edify

CTO Bracken Fields talks about the contact center, why point solutions fail, and how companies can improve the CX they...

Why Edify in 5 Minutes

By Edify

TMC’s Rich Tehrani speaks with Cameron Weeks, CEO of Edify, at the Tech Super Show 2020 in Ft. Lauderdale FL to discuss...

Ask a CTO: Moving to Cloud Solutions

By Edify

Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...

The Urgency of Machine Learning in The Customer Experience

By Edify

Find out the do's and don't's of machine learning and self-service. We’re detailing ways you can better engage with...

Edify Labs Named a Best Places to Work in Indiana Company for 2020

By Liz Cahill

Edify made the list as one of the Best Places to Work in Indiana.

The Ultimate AI and ML Glossary

By Edify

Here’s the ultimate AI and ML glossary, defining all the commonly used terms, so you’ll never be confused again. From...

Megatrends 2020 -- A Recap

By Edify

Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...

AI and ML: They’re Not Interchangeable

By Candace Sheitelman

There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...

Edify Named One of The Best Places to Work in Los Angeles by Built In

By Liz Cahill

Built In named Edify as one of the Best Places to Work and Best Small Companies to Work for in Los Angeles.

Power to The People: 5 Ways to Elevate the Agent Experience

By Edify

Unless businesses start putting the employee experience at the top of the list, the customer experience will never...

A Fly on the Wall

By Edify

Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...

If You Don’t Know Me By Now…

By Candace Sheitelman

As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...

4 Ways To Improve Contact Center Culture

By Edify

Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...

In the Age of Automation and Big Data, Sometimes It's The Little Things

By Edify

In today’s world, where everything feels automated, the human touch and personalized service are more important than...

Agents without scripts? It's time to have real conversations.

By Cameron Weeks

When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...

Is your vendor delivering? This checklist will help you decide.

By Edify

Use this free checklist from DMG when making the critical decision of business communications technology product...

Edify Raises $10 Million Seed Funding

By Liz Cahill

Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally 

Edify Names Chief Marketing Officer

By Liz Cahill

Edify Labs announces the appointment of contact center marketing veteran Candace Sheitelman to the position of Chief...

Honestly… I Just Want to Lean Out

By Candace Sheitelman

Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...

Want great CX? Trust your employees to do the right thing.

By Edify

Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...

4 Tips for Managing a Remote Workforce

By Edify

Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...

Weeks Named a Tech Leader on ICMI CX Movers & Shakers List

By Liz Cahill

Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...

How to Fumble an Almost Perfect Customer Experience

By Edify

Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...

Why I’m So Into the New Era of CX

By Candace Sheitelman

Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...

Emotion Detection - Your CX Can’t Survive Without It

By Edify

Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...

Building a Customer-First Culture: 3 Things To Do

By Phil Hamburg

“Customer-first culture” means something different to every organization based on priorities and differentiators. The...

Omdia's On the Radar with Edify

By Mila D’Antonio

Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...

UC is Essential for Your Employees

By Edify

Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....

Humans + Chatbots Create a Better Customer Experience

By Edify

Customers always remember their service experiences. Implementing an intelligent chatbot will add value and help your...

Why BCaas has Big Benefits for Companies

By Edify

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

5 Tips for Excellent Customer Support

By Edify

Empower your call center agents to provide better customer support with these five helpful tips and suggestions.

Why Contact Centers are Moving to the Cloud

By Edify

Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...

The Power of Data in Delivering a Great Customer Experience

By Edify

Delivering a great customer experience is highly dependent on a company's ability to leverage powerful data in...

Disrupting the Status Quo - Setting a New Standard for Communications Tech

By Edify

An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...

Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market

By Cameron Weeks

DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...

Cloud-Native Solutions Improve the Customer Experience

By Edify

Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...

What is a Messaging API?

By Ty Givens

Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...

What is a Unified Communications Platform?

By Ty Givens

Unified Communications is everything a business needs to communicate with customers & teams, unifying all communication...

Edify Labs Launches New Global Business Communications Platform at Enterprise Connect 2019

By Liz Cahill

Veteran cloud customer experience leaders Cameron Weeks and Bracken Fields launch a new venture with Edify