Edify Blog

Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...

Nov 12, 2019

ICMI Connections Chicago -- A Recap

The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...

Nov 5, 2019

Edify Labs Exhibiting at ICMI Contact Center Connections Chicago

Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.

Oct 28, 2019

In the Age of Automation and Big Data, Sometimes It's The Little Things

In today’s world, where everything feels so automated, the human touch and personalized service have become more...

Oct 22, 2019

Agents without scripts? It's time to have real conversations.

By Cameron Weeks

When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...

Oct 17, 2019

Machine Learning Q&A with Cameron Weeks

We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...

Oct 15, 2019

Is your vendor delivering? Here’s a checklist to help you decide.

Use this free checklist from DMG when making the critical decision of business communications technology product...

Oct 10, 2019

Edify Partners with SolutionPop

Edify Labs announces a new partnership with SolutionPop, a company that helps organizations improve the customer...

Oct 8, 2019

Edify Raises $10 Million Seed Funding

Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally

Oct 1, 2019

Edify Names Chief Marketing Officer

Edify Labs announces the appointment of contact center marketing veteran Candace Sheitelman to the position of Chief...

Sep 26, 2019

Customer Contact Week Austin -- A Recap

It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...

Sep 23, 2019

Improve Your Customer Journey

Your journey map needs to be ever-evolving just like your customers. Here are a few ways you can improve your journey...

Sep 17, 2019

Edify Receives 2019 Contact Center Technology Award

Today, Edify Labs (edify.cx) announced that TMC, a global, integrated media company, has named Edify Huddle a 2019...

Sep 16, 2019

Edify Labs to Exhibit at CCW Austin

Edify Labs to Exhibit at Customer Contact Week in Austin

Sep 12, 2019

Honestly… I Just Want to Lean Out

Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...

Sep 10, 2019

Want great CX? Trust your employees to do the right thing.

Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...

Sep 3, 2019

4 Tips for Managing a Remote Workforce

Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...

Aug 27, 2019

Weeks Named a Tech Leader on ICMI CX Movers & Shakers List

Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...

Aug 20, 2019

How to Fumble an Almost Perfect Customer Experience

Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...

Aug 20, 2019

Why I’m So Into the New Era of CX

Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...

Aug 13, 2019

Emotion Detection--Your CX Can’t Survive Without It

Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...

Jul 26, 2019

Building a Customer-First Culture: 3 Things To Do

By Phil Hamburg

“Customer-first culture” means something different to every organization based on priorities and differentiators. The...

Jul 16, 2019

Omni-channel Has a Better Shot with Cloud Solutions

By Heather Webster-Turbeville

Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...

Jul 9, 2019

Customer Contact Week Vegas -- A Recap

Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...

Jul 1, 2019

Ovum's On the Radar with Edify

By Mila D’Antonio

Read Ovum's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...

Jun 26, 2019

The Ideal Contact Center Solution

By Donna Fluss

What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...

Jun 26, 2019

Edify Labs Announces General Availability of Edify Huddle

By Edify

June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...

Jun 26, 2019

UC is Essential for Your Employees

Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....

Jun 19, 2019

Humans + Bots Create a Better CX

What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...

Jun 12, 2019

Why BCaas has Big Benefits for Companies

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

Jun 5, 2019

5 Tips for Excellent Customer Support

Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...

May 29, 2019

Looking Back at ICMI Contact Center Expo 2019

Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...

May 22, 2019

Why Contact Centers are Moving to the Cloud

Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...

May 15, 2019

Edify Labs Exhibiting at ICMI Contact Center Expo

Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user...

May 13, 2019

The Power of Data in Delivering a Great Customer Experience

The customer experience (CX) is becoming one of the biggest influencers on consumer purchasing behavior. Part of...

May 8, 2019

Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience

Journey mapping is a visual representation of each and every experience your customers have with your business or your...

May 1, 2019

Disrupting the Status Quo -- Setting a New Standard for Communications Tech

An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...

Apr 24, 2019

Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market

By Cameron Weeks

DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...

Apr 22, 2019

Cloud-Based Communication Platforms Improve the Customer Experience

Transforming the customer journeys can be done by combining bot and human interactions; robust, cloud-based, next-gen...

Apr 17, 2019

UCaaS vs. CPaaS: Do you have to choose one or the other?

By Ty Givens

The most distinct differences are the core audiences. UCaaS is geared towards internal business processes, while CPaaS...

Apr 10, 2019

What is a Messaging API?

By Ty Givens

Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...

Apr 8, 2019

What is a Unified Communications Platform?

By Ty Givens

Unified Communications is everything a business needs to communicate with customers & teams, unifying all communication...

Apr 5, 2019

A New Pricing Model for a New Communications Platform

Edify Pricing, Free users, $10 credit

Mar 18, 2019

Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel