PlanetOne Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

PlanetOne has joined the Edify Channel Partner Program as a National Master Agent. 

Unified Communications: Your Employee and Customer Experience Depends on It

By Kendal Rodgers

Unified Communications impacts the experience you deliver to employees and customers. Read why.

Playing Nice with Others

By Andrew Larty

Let's explore how various technologies must play nice with one another, why it’s important, and how it impacts...

Why Move Your UC to the Cloud?

By Kay Phelps

On-premises solutions can't give your business the functionality it needs. See how a modern UCaaS (Unified...

The Ultimate Glossary for Contact Center Terms

By Liz Cahill

The contact center industry has an endless array of terms and acronyms, so we've created a glossary full of the most...

Edify: One of Indiana's Best Places to Work

By Edify

In February it was announced that Edify was recognized by the Indiana Chamber of Commerce as one of the Best Places to...

Thought Bubbles Q&A: Discussing Contact Center Basics

By Cameron Weeks

Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...

When World-Class Providers Come Together

By Kendal Rodgers

Watch Melissa Rubsam and Ashley Johnson discuss how MicroCorp and Edify's new partnership will help companies take...

Give Agents a Remote High-5: How to Engage Your Remote Workforce

By Kay Phelps

Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...

Why Customer & Employee Experience is Even More Important During COVID-19

By Kendal Rodgers

Edify hosted a Twitter Chat recently, and here’s what people had to say about customer experience (CX) and employee...

The New WFH: From Want to Need

By J.P. Dundas

As strategic partners, we have the tools, the insight, and the power to help companies plan better for how things are...

The Ultimate Glossary for Coaching and Training in Contact Centers

By Liz Cahill

Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...