Beyond the Contact Center: Every Employee Impacts the CX

By Liz Cahill

Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Kendal Rodgers

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...

How to Keep Customers and Employees Engaged During a Pandemic: Part 1

By Kendal Rodgers

Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...

Ditch the Script? Agent Empowerment Improves Customer Service

By Kay Phelps

There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...

Edify Labs Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

By Liz Cahill

TMC has named Edify Huddle as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

Customers Have Been Complaining Since 1750 B.C.

By Carol Gold

It's National Customer Service Week, celebrating customer service professionals and increasing awareness of how vital...

It’s Time to Close the Gap

By Kendal Rodgers

Customer service affects everyone, yet the experience we have with brands lags far behind the communications...

The Pandemic Effect: A Business Creativity Boom

By Candace Sheitelman

One of the pandemic's biggest effects is The Creative Pivot. It's the very best of what people and companies have to...

What is Multi-cloud and Why Does it Matter?

By Kay Phelps

A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...

Five Tips to Enhance Your Kid's e-Learning Experience

By J.P. Dundas

For students completing the school year from home, here are five tips to enhance the e-learning experience.  

PlanetOne Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

PlanetOne has joined the Edify Channel Partner Program as a National Master Agent. 

Unified Communications: Your Employee and Customer Experience Depends on It

By Kendal Rodgers

Unified Communications impacts the experience you deliver to employees and customers. Read why.