Telarus Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Telarus, LLC., the largest privately-held distributor of business cloud infrastructure and contact center services in...

Customer Inclusiveness Imperative: The ROI of Closing The Experience Gap

By Stephanie Thum

Explore how inclusive mindsets, practices, and business approaches can be interwoven into a customer experience mindset...

PeakView Joins Edify Channel Partner Program

By Liz Cahill

PeakView, a proven industry-leading cloud adoption consulting firm with a focus on cloud contact center technology and...

The Omnichannel Experience: Your Agents Deserve It Too

By Kendal Rodgers

The customer experience you deliver depends entirely on the capabilities you provide your contact center agents. Giving...

Thought Bubbles: Q&A on Customer Churn

By Andrew Larty

Edify's Senior Client Operations Manager sheds light on what steps to take to reduce customer churn and how to adapt...

A New Approach to Customer Care

By Dennis Wakabayashi

As leaders, we needed a new approach to customer care and new tools to really give customers the experience they demand...

Thought Bubbles: Q&A on Artificial Intelligence

By Cameron Weeks

The utilization of AI throughout contact centers is ever-expanding. Read about the use-cases and whether it's a big...

The Quest for Customer Loyalty

By Kendal Rodgers

Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...

Too Much Like Hard Work...

By Edify

Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...

Multichannel vs. Omnichannel & Why It Matters

By Edify

Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...

Change the Channel: Is SMS in Your CX Plan?

By Candace Sheitelman

Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...

Customer Service of the Future

By Kendal Rodgers

We know there is really only one way to ensure a customer’s experience is smooth and efficient whether the customer is...