Why I’m So Into the New Era of CX
Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...
Edify Blog
Emotion Detection--Your CX Can’t Survive Without It
Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
Jul 26, 2019
Building a Customer-First Culture: 3 Things To Do
By Phil Hamburg
“Customer-first culture” means something different to every organization based on priorities and differentiators. The...
Jul 16, 2019
Omni-channel Has a Better Shot with Cloud Solutions
Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...
Jul 9, 2019
Customer Contact Week 2019 -- A Recap
Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...
Jul 1, 2019
Ovum's On the Radar with Edify
Read Ovum's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...
Jun 26, 2019
The Ideal Contact Center Solution
By Donna Fluss
What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...
Jun 26, 2019
Edify Labs Announces General Availability of Edify Huddle
By Edify
June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...
Jun 26, 2019
UC is Essential for Your Employees
Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....
Jun 19, 2019
Humans + Bots Create a Better CX
What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...
Jun 12, 2019
Why BCaas has Big Benefits for Companies
BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...
Jun 5, 2019
5 Tips for Excellent Customer Support
Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...
May 29, 2019
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