Automation for Augmentation: The Smart Blended Future of CX

By Edify

By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...

Edify Earns Top Customer Satisfaction Scores in DMG Consulting Contact Center Report

By Liz Cahill

Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...

We’re Customers, Too.

By Kendal Rodgers

The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...

Edify Labs Honored in the Built In 2021 Best Places To Work Awards

By Liz Cahill

Edify Labs has been honored in Built In’s 2021 Best Places To Work Awards, earning a place on the “LA Best Small...

Thought Bubbles Q&A: Behind the Code

By Kendal Rodgers

I recently sat down for a Q&A with Matt Altepeter, the Director of Platform at Edify, to discuss his expertise and...

Five Contact Center & CX Trends We See on the Horizon for 2021

By Liz Cahill

Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.

Predictions Are Dead

By Candace Sheitelman

Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...

Thought Bubbles Q&A: Designing an Interface for Excellence

By Kendal Rodgers

Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...

Edify Huddle Now Includes No-Code Custom Database Integrations at No Additional Cost

By Liz Cahill

Edify Huddle now includes no-code custom database integration capabilities, empowering organizations to connect to...

Edify Huddle Named a Finalist in the CRN 2020 Tech Innovation Awards

By Liz Cahill

Edify Huddle has been listed as a finalist in CRN’s Tech Innovator Awards. This annual program recognizes the most...

Battling Burnout in a Work-From-Anywhere World

By Kendal Rodgers

Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...

Edify Huddle to Offer Dynamic Scripting Within Its Workflows Tool

By Liz Cahill

Edify announced that its Workflows tool, included as part of Edify Huddle, has been upgraded with new dynamic scripting...