Providing Omnichannel Customer Support is No Longer Optional
Customers want low-effort, high-impact customer service options. They want omnichannel service experiences. Find out...
By Andrew Larty
Customers want low-effort, high-impact customer service options. They want omnichannel service experiences. Find out...
Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...
I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...
Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...
Great customer service is hard to deliver when agents use static, inflexible scripts. To facilitate natural...
By Kim Fields
Customer service has gone mobile. See how a cloud contact center solution can empower remote agents by enabling them to...
By Edify
Cloud-native CXaaS solutions help businesses adapt to shifting needs, spinning up virtual call center seats instantly...
By Liz Cahill
Edify was named as one of the Best Places to Work in Indiana, a statewide program designed to identify and honor...
Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...
By Liz Cahill
Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...
By Edify
Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...
By Liz Cahill
TMCnet has named Edify Labs a recipient of the 2020 Tech Culture Awards.
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