The Quest for Customer Loyalty

By Kendal Rodgers

Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...

Too Much Like Hard Work...

By Edify

Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...

Multichannel vs. Omnichannel & Why It Matters

By Edify

Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...

Change the Channel: Is SMS in Your CX Plan?

By Candace Sheitelman

Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...

Customer Service of the Future

By Kendal Rodgers

We know there is really only one way to ensure a customer’s experience is smooth and efficient whether the customer is...

Thought Bubbles: Episode 2

By Kendal Rodgers

Episode 2 will explore the world of machine learning, customer experience, and the contact center. Hear about some of...

Straight Talk with Omdia: Digital Business Agility a “Necessity”

By Candace Sheitelman

Read what Omdia has to say about the necessity of digital ability.

Pandemic Proves the Flexibility of CCaaS Solutions

By Donna Fluss

If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...

Day 33 of Quarantine

By Kendal Rodgers

Edify adapted to new working conditions quickly and smoothly; I know our tech-forward mindset has been a huge asset....

Machine Learning is the Real Buzzword of 2020

By Liz Cahill

Read Edify CEO Cameron Weeks' article for Forbes Tech discussing why machine learning is the real buzzword of 2020,...

TCG Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Telecom Consulting Group (TCG), a national master agency, has joined the Edify Channel Partner Program as a Master...

Machines + Humans: The Next Chapter

By Liz Cahill

Machine learning can empower human workforces and boost customer experience, which is why this self-service technology...