4 min read
Why Contact Centers are Moving to the Cloud
3 min read
The Power of Data in Delivering a Great Customer Experience
2 min read
Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience
2 min read
Disrupting the Status Quo -- Setting a New Standard for Communications Tech
The contact center landscape is changing as customers are increasingly demanding immediate, personalized service at any hour. There is constant talk around how hesitant some companies are to move to the cloud or make any changes at all to their communication solutions. Change can be overwhelming, but are they considering how much the right cloud-based platform will transform their business for the better?
1 min read
Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market
In a recently published review of the Contact Center market, DMG Consulting validated their historic predictions and stated their vision for the changes to come. DMG Consulting attributes the rapidly increasing growth in cloud solutions to the overall innovation by next-generation vendors.
2 min read
Cloud-Based Communication Platforms Improve the Customer Experience
If a customer has a problem, they expect a fast resolution any time of day or night. The combination of Machine Learning and cloud communications is making all kinds of customer experience strides possible.
2 min read
UCaaS vs. CPaaS: Do you have to choose one or the other?
Businesses need to be agile. Communication must happen instantly, when it counts the most, to really reach impact.
3 min read
What is a Messaging API?
An Application Programming Interface (API) permits two applications to speak to one another. APIs empower Unified Communication and Collaboration Platforms (UCCP). UCCPs bring forth information and functional accountability, allowing information to travel swiftly interdepartmentally.
4 min read
What is a Unified Communications Platform?
Unified Communications includes everything a business needs to communicate with customers and teams, unifying all communication channels into one platform.