Edify Blog

1 min read

Omni-channel Has a Better Shot with Cloud Solutions

By Heather Webster-Turbeville on Jul 9, 2019 10:45:00 AM

Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for many organizations to implement. They want it, but organizations either can’t afford the high price tag or deal with the time it takes to deploy it (not to mention the integration frustrations everyone has experienced or at least heard about). In fact, it can be such a challenge that, according to The Global State of Customer Experience from CX Network, 36% of organizations support only 1 to 2 contact channels. And, just as bad, only 7% of organizations have a true omni-channel approach. Whoah! Those stats are appalling.

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3 min read

Customer Contact Week 2019 -- A Recap

By Kendal Rodgers on Jul 1, 2019 10:18:54 AM

Last week, the Edify team was out of the office. No, we weren’t on an all-staff summer vacation, but we flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact event. The expo, which attracts tons of players in the customer experience (CX), contact center, and customer care space, was celebrating its 20th anniversary. This big milestone coincidentally happened during a year that is promising big growth and innovation for the industry.

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1 min read

On the Radar with Edify

By Mila D’Antonio on Jun 26, 2019 12:10:00 PM

Full Report Written by Mila D’Antonio, Principal Analyst, Customer Engagement

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2 min read

The Ideal Contact Center Solution

By Donna Fluss on Jun 26, 2019 12:05:00 PM

Written by Donna Fluss, President of DMG Consulting

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5 min read

Edify Labs Announces General Availability of New Cloud-Native Business Communications Platform, Edify Huddle

By Edify on Jun 26, 2019 12:00:00 PM

Contact: Liz Cahill

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3 min read

UC is Essential for Your Employees

By Kendal Rodgers on Jun 19, 2019 9:05:00 AM

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4 min read

Humans + Bots Create a Better Customer Experience

By Kendal Rodgers on Jun 12, 2019 9:15:00 AM

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3 min read

BCaaS has Big Benefits

By Kendal Rodgers on Jun 5, 2019 9:30:00 AM

 

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3 min read

5 Ways to Provide Excellent Customer Support

By Kendal Rodgers on May 29, 2019 9:00:00 AM

 

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6 min read

Looking Back at ICMI Contact Center Expo 2019

By Kendal Rodgers on May 22, 2019 9:30:00 AM

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