Brands Need to Know How Their Customers Feel…And They Need to Care Too

By Kendal Rodgers

Combining emotion detection technology with empathy training for agents will enable brands to provide better...

Edify ​​Receives 2021 Contact Center Technology Award from CUSTOMER Magazine

By Liz Cahill

TMC has named Edify Huddle CX as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine.

FOREVER 21 Taps Edify for Cloud-native Contact Center and Unified Communications

By Liz Cahill

FOREVER 21 is now using Edify CX to manage contact center (CCaaS) and unified communications (UCaaS) in California,...

Financial Services Firm Selects Edify for Cloud-native Contact Center and Unified Communications

By Liz Cahill

A financial services provider focused on lending for solar and renewable energy products has selected Edify to fulfill...

Edify Announces General Availability of Edify Huddle CX v4.0

By Liz Cahill

Edify announced the general availability of v4.0 of its cloud-native BCaaS solution. The enhancements make Edify Huddle...

The War on Work and What It Means for Customer Service

By Kendal Rodgers

Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...

This Hotel Holds the Key to Customer Loyalty

By Kendal Rodgers

This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...

Five Contact Center Innovations That Are Reshaping Customer Service

By Kendal Rodgers

These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...

Edify Announces Enhanced Reporting and Analytics Functionality

By Liz Cahill

Edify Labs has added enhanced reporting and analytics capabilities to its Edify Huddle CX contact center solution.

Utilities Service Provider DRF Taps Edify for Contact Center and Unified Communications

By Liz Cahill

DRF Water Heating Solutions selects Edify CX to fulfill its contact center (CCaaS) and unified communications (UCaaS)...

Grow Without Limits: How Gig Agents Can Amp Up Your CX

By Edify

Scale your contact center without disrupting CX by leveraging new technology and the growing gig economy to fulfill...

Creating a Sustainable WFH Contact Center

By Candace Sheitelman

In Contact Center Pipeline's June issue, discover new UCaaS solutions and tools that assist companies transitioning...