Employee Engagement: 5 Lessons from a Pandemic

By Candace Sheitelman

Edify CMO explores the topic of employee engagement in the August issue of Contact Center Pipeline, offering...

Partners and The Key to Growth

By J.P. Dundas

At Edify, we’re committed to arming our partners as if they’re our own salespeople. Our training and certification...

Agents still at home?! Here’s how to keep them engaged.

By Kay Phelps

Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...

The Power Of A Connected Customer Journey

By Kendal Rodgers

Covid-19 brings unforeseen complexity to the customer journey that business owners must address. Edify co-founder and...

The Ultimate Outbound Dialing Glossary

By Edify

When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...

Edify Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

By Liz Cahill

TMC has named Edify Huddle as a 2020 Contact Center Technology Award winner, presented by CUSTOMER magazine.

Outbound Dialing Done Right (Or Else)

By Candace Sheitelman

Outbound dialing to customers is often necessary, and call center dialers can actually reduce agent effort and increase...

Cloud Concepts Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Cloud Concepts, Corp., a full service, boutique Master Agency dedicated to the customer experience, has joined the...

Thought Bubbles Q&A: CX and Relationship Building

By Cameron Weeks

See what Edify CEO and co-founder Cameron Weeks had to say recently about customer experience and relationship building.

The Agent Experience Matters More Than You Think

By Kendal Rodgers

We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...

How to Create a Policy Statement for Work-at-Home Agents

By Kay Phelps

Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...

Tech Trends on the Rise Since COVID-19

By Liz Cahill

The global chatbot market is expected to grow nearly 30% annually to $9.4 billion by 2024. See what other tech trends...