Beyond the Contact Center: Every Employee Impacts the CX
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
By Liz Cahill
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...
Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...
By Kay Phelps
There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...
By Liz Cahill
TMC has named Edify Huddle as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
By Carol Gold
It's National Customer Service Week, celebrating customer service professionals and increasing awareness of how vital...
Customer service affects everyone, yet the experience we have with brands lags far behind the communications...
One of the pandemic's biggest effects is The Creative Pivot. It's the very best of what people and companies have to...
By Kay Phelps
A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...
By J.P. Dundas
For students completing the school year from home, here are five tips to enhance the e-learning experience.
By Liz Cahill
PlanetOne has joined the Edify Channel Partner Program as a National Master Agent.
Unified Communications impacts the experience you deliver to employees and customers. Read why.
©2020 Edify Labs. All rights reserved.
