Edify to Exhibit at Customer Contact Week in Nashville
Attendees to experience demo of only cloud-native, fully unified CC+UC solution, and hear from Edify company leaders in...
By Liz Cahill
Attendees to experience demo of only cloud-native, fully unified CC+UC solution, and hear from Edify company leaders in...
There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...
By Liz Cahill
Built In named Edify as one of the Best Places to Work and Best Small Companies to Work for in Los Angeles.
Unless businesses start putting the employee experience at the top of the list, the customer experience will never...
By Liz Cahill
It’s a new year and not surprisingly, the number of articles theorizing about the next hot business trends are...
By Liz Cahill
TMC's Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering...
I’ve had entirely too many customer experiences in the last month. I have many thoughts on the experiences I had with...
With purpose, vision, passion, and amazing leadership, 2019 has been an unforgettable year. Here's a look back at all...
Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...
By Liz Cahill
Customer service reps perform best when being collaborative, yet so many businesses fail to enable agents to do so....
As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...
Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
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