Machine Learning: The Time is Now
Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...
By Liz Cahill
Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...
By Edify
Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...
By Liz Cahill
TMCnet has named Edify Labs a recipient of the 2020 Tech Culture Awards.
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
By Liz Cahill
CRN® has named J.P. Dundas to its 2021 list of Channel Chiefs, recognizing his outstanding leadership, influence,...
By Dan Gingiss
Discover five new year’s resolutions that will help every company guide their customer experience (CX) strategy...
By Edify
By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...
By Liz Cahill
Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
By Liz Cahill
Edify Labs has been honored in Built In’s 2021 Best Places To Work Awards, earning a place on the “LA Best Small...
I recently sat down for a Q&A with Matt Altepeter, the Director of Platform at Edify, to discuss his expertise and...
By Liz Cahill
Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.
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