Edify Adds Trish Stone as VP of Sales Strategy & Operations

By Liz Cahill

Edify Labs today announced the appointment of its new Vice President of Sales Strategy and Operations, Trish Stone.

Built In Honors Edify in Esteemed 2023 Best Places to Work Awards

By Liz Cahill

Edify Labs has been honored on Built In's 2023 Best Places to Work Awards, earning a place on the Los Angeles Best...

Making Great Customer Experiences

By Edify

Unlock the WISER method to differentiate the customer service experience your brand delivers. Read the takeaways from...

Six Steps to Improving the Employee Experience in Your Contact Center

By Edify

Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...

Brands Need to Know How Their Customers Feel…And They Need to Care Too

By Edify

Combining emotion detection technology with empathy training for agents will enable brands to provide better...

Improve Your Customer Journey

By Edify

Your journey map needs to be ever-evolving like your customers. Here are a few ways to improve it; in turn, you will...

Three Tips on Leveraging Holistic Journey Mapping to Improve the CX

By Edify

Journey mapping is a visual representation of each and every experience your customers have with your business or your...

Rediscover the Lost Art of the Human Touch in CX

By Edify

The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...

Practical Advice for Working Remotely

By Edify

Being able to work from anywhere is more important than ever. Get practical advice, whether you're a work-from-home...

Hammond Delivers The Next Level of Omnichannel with Machine Learning

By Edify

Machine learning-powered smart bots, when used appropriately in a modern omnichannel solution, boost both the customer...

Battling Burnout in a Work-From-Anywhere World

By Edify

Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...

It’s Time to Close the Gap

By Edify

Customer service affects everyone, yet the experience we have with brands lags far behind the communications...