Edify to Exhibit at Customer Contact Week in Nashville

By Liz Cahill

Attendees to experience demo of only cloud-native, fully unified CC+UC solution, and hear from Edify company leaders in...

AI and ML: They’re Not Interchangeable

By Candace Sheitelman

There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...

Edify Named One of The Best Places to Work in Los Angeles by Built In

By Liz Cahill

Built In named Edify as one of the Best Places to Work and Best Small Companies to Work for in Los Angeles.

Power to The People: 5 Ways to Elevate the Agent Experience

By Kendal Rodgers

Unless businesses start putting the employee experience at the top of the list, the customer experience will never...

Workplace Wellness 2020: A Trend We Can Get Behind

By Liz Cahill

It’s a new year and not surprisingly, the number of articles theorizing about the next hot business trends are...

CUSTOMER Magazine Announces Recipients of the 2019 Customer Experience Innovation Awards

By Liz Cahill

TMC's Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering...

What’s Ahead for 2020 CX? I Asked My Favorite Thinkers...

By Candace Sheitelman

I’ve had entirely too many customer experiences in the last month. I have many thoughts on the experiences I had with...

2019: Edify’s Year in Review

By Kendal Rodgers

With purpose, vision, passion, and amazing leadership, 2019 has been an unforgettable year. Here's a look back at all...

A Fly on the Wall

By Kendal Rodgers

Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...

Collaboration: The Secret to Creating a Winning CX

By Liz Cahill

Customer service reps perform best when being collaborative, yet so many businesses fail to enable agents to do so....

If You Don’t Know Me By Now…

By Candace Sheitelman

As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...

4 Ways To Improve Contact Center Culture

By Kendal Rodgers

Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...