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Edify Blog

Is your vendor delivering? Here’s a checklist to help you decide.

By Kendal Rodgers

Use this free checklist from DMG when making the critical decision of business communications technology product...

Edify Partners with SolutionPop

By Liz Cahill

Edify Labs announces a new partnership with SolutionPop, a company that helps organizations improve the customer...

Edify Raises $10 Million Seed Funding

By Liz Cahill

Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally 

Edify Names Chief Marketing Officer

By Liz Cahill

Edify Labs announces the appointment of contact center marketing veteran Candace Sheitelman to the position of Chief...

Customer Contact Week Austin -- A Recap

By Candace Sheitelman

It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...

Improve Your Customer Journey

By Kendal Rodgers

Your journey map needs to be ever-evolving just like your customers. Here are a few ways you can improve your journey...

Edify Receives 2019 Contact Center Technology Award

By Liz Cahill

Today, Edify Labs (edify.cx) announced that TMC, a global, integrated media company, has named Edify Huddle a 2019...

Edify Labs to Exhibit at CCW Austin

By Liz Cahill

Edify Labs to Exhibit at Customer Contact Week in Austin

Honestly… I Just Want to Lean Out

By Candace Sheitelman

Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...

Want great CX? Trust your employees to do the right thing.

By Kendal Rodgers

Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...

4 Tips for Managing a Remote Workforce

By Kendal Rodgers

Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...

Weeks Named a Tech Leader on ICMI CX Movers & Shakers List

By Liz Cahill

Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...