Inside the Contact Center: A Study of Customer and Employee Experience
New contact center research report reveals technical and operational challenges and opportunities around cloud...
By Liz Cahill
New contact center research report reveals technical and operational challenges and opportunities around cloud...
By Edify
Preventing fraudulent attacks on credit union members requires the right technology. Read about how to keep your...
By Liz Cahill
Paulette Huber joins the team at Edify as Vice President of Channel and will oversee relationships with various master...
By Edify
Enterprise Connect featured discussions about every facet of business communications. The blend of UCaaS and CCaaS was...
By Liz Cahill
As part of Edify's CCaaS and UCaaS solution, Sync lets contact center agents and customers can talk face-to-face and...
By Liz Cahill
Edify Workflows replaces legacy IVR, IVA, and RPA tools with unprecedented ease of use and a host of valuable features,...
By Edify
Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...
By Edify
Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...
By Edify
Focusing on the employee experience in the contact center is key to improving customer service agent retention and...
By Edify
Digital natives have little patience for technology and communication headaches, so leaders must adapt their customer...
By Liz Cahill
Built In included Edify in its “22 LA Startups to Watch in 2022” list, featuring start-ups that are flourishing &...
By Edify
With a cloud contact center, digital transformation for credit unions is easy, and they can provide digital-first...
©2022 Edify Labs, Inc. All rights reserved.
