The Urgency of Machine Learning in The Customer Experience

By Kendal Rodgers

Find out the do's and don't's of machine learning and self-service. We’re detailing ways you can better engage with...

Edify Labs Named a Best Places to Work in Indiana Company for 2020

By Liz Cahill

Edify made the list as one of the Best Places to Work in Indiana.

Edify Names Dave Woolwine Chief Revenue Officer

By Liz Cahill

Edify names Dave Woolwine its new Chief Revenue Officer. Woolwine brings two decades of technology and sales expertise...

Edify Names J.P. Dundas Vice President, Channel Sales

By Liz Cahill

Today, Edify Labs named J.P. Dundas its new Vice President of Channel Sales. Dundas brings more than 15 years of...

Music City and Me: A CCW Nashville Recap

By Candace Sheitelman

Customer Contact Week Nashville was a great show. We met with companies and CX leaders across all industries who are...

The Fastest Glacier

By Candace Sheitelman

The contact center industry’s cumbersome yet mostly functional technology has stuck because there just haven’t been...

The Ultimate AI and ML Glossary

By Kendal Rodgers

Here’s the ultimate AI and ML glossary, defining all the commonly used terms, so you’ll never be confused again. From...

Megatrends 2020 -- A Recap

By Kendal Rodgers

Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...

Edify to Exhibit at Customer Contact Week in Nashville

By Liz Cahill

Attendees to experience demo of only cloud-native, fully unified CC+UC solution, and hear from Edify company leaders in...

AI and ML: They’re Not Interchangeable

By Candace Sheitelman

There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...

Edify Named One of The Best Places to Work in Los Angeles by Built In

By Liz Cahill

Built In named Edify as one of the Best Places to Work and Best Small Companies to Work for in Los Angeles.

Power to The People: 5 Ways to Elevate the Agent Experience

By Kendal Rodgers

Unless businesses start putting the employee experience at the top of the list, the customer experience will never...