Brands Need to Know How Their Customers Feel…And They Need to Care Too
Combining emotion detection technology with empathy training for agents will enable brands to provide better...
Combining emotion detection technology with empathy training for agents will enable brands to provide better...
By Liz Cahill
TMC has named Edify Huddle CX as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine.
By Liz Cahill
FOREVER 21 is now using Edify CX to manage contact center (CCaaS) and unified communications (UCaaS) in California,...
By Liz Cahill
A financial services provider focused on lending for solar and renewable energy products has selected Edify to fulfill...
By Liz Cahill
Edify announced the general availability of v4.0 of its cloud-native BCaaS solution. The enhancements make Edify Huddle...
Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...
This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...
These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...
By Liz Cahill
Edify Labs has added enhanced reporting and analytics capabilities to its Edify Huddle CX contact center solution.
By Liz Cahill
DRF Water Heating Solutions selects Edify CX to fulfill its contact center (CCaaS) and unified communications (UCaaS)...
By Edify
Scale your contact center without disrupting CX by leveraging new technology and the growing gig economy to fulfill...
In Contact Center Pipeline's June issue, discover new UCaaS solutions and tools that assist companies transitioning...
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