If You Don’t Know Me By Now…
As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...
Edify Blog
4 Ways To Improve Contact Center Culture
Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
Nov 12, 2019
ICMI Connections Chicago -- A Recap
The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...
Nov 5, 2019
Edify Labs Exhibiting at ICMI Contact Center Connections Chicago
By Liz Cahill
Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.
Oct 28, 2019
In the Age of Automation and Big Data, Sometimes It's The Little Things
In today’s world, where everything feels so automated, the human touch and personalized service have become more...
Oct 22, 2019
Agents without scripts? It's time to have real conversations.
When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...
Oct 17, 2019
Machine Learning Q&A with Cameron Weeks
By Liz Cahill
We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...
Oct 15, 2019
Is your vendor delivering? Here’s a checklist to help you decide.
Use this free checklist from DMG when making the critical decision of business communications technology product...
Oct 10, 2019
Edify Partners with SolutionPop
By Liz Cahill
Edify Labs announces a new partnership with SolutionPop, a company that helps organizations improve the customer...
Oct 8, 2019
Edify Raises $10 Million Seed Funding
By Liz Cahill
Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally
Oct 1, 2019
Edify Names Chief Marketing Officer
By Liz Cahill
Edify Labs announces the appointment of contact center marketing veteran Candace Sheitelman to the position of Chief...
Sep 26, 2019
Customer Contact Week Austin -- A Recap
It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...
Sep 23, 2019
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