Insurance Company Taps Edify for Cloud-Native Contact Center and Unified Communications

By Liz Cahill

An insurance company that provides underwriting of fire, marine, and casualty insurance, has selected Edify as its new...

This Customer Wants Roses

By Candace Sheitelman

AI-based technology can assist with traditional concierge services, build customer relationships, and reduce...

Inside the Contact Center: A Study of Customer and Employee Experience

By Liz Cahill

New contact center research report reveals technical and operational challenges and opportunities around cloud...

Protecting Your Credit Union From Fraud Starts in the Contact Center

By Edify

Preventing fraudulent attacks on credit union members requires the right technology. Read about how to keep your...

Edify Names Paulette Huber Vice President of Channel

By Liz Cahill

Paulette Huber joins the team at Edify as Vice President of Channel and will oversee relationships with various master...

Enterprise Connect 2022: A Recap

By Edify

Enterprise Connect featured discussions about every facet of business communications. The blend of UCaaS and CCaaS was...

Edify Launches Sync℠ for Video Collaboration; Partners with Jabra for Endpoints

By Liz Cahill

As part of Edify's CCaaS and UCaaS solution, Sync lets contact center agents and customers can talk face-to-face and...

Edify Releases Edify Workflows℠ for AI-Powered, Fully-Automated CX; No Software License or IT Skills Required

By Liz Cahill

Edify Workflows replaces legacy IVR, IVA, and RPA tools with unprecedented ease of use and a host of valuable features,...

A New Recipe for Agent Productivity

By Edify

Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...

Transforming the Enterprise CX and EX for Digital Natives

By Edify

Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...

5 Ways to Create an Employee Experience that Keeps Agents Engaged

By Edify

Focusing on the employee experience in the contact center is key to improving customer service agent retention and...

Optimizing Your CX and EX for Digital Natives

By Edify

Digital natives have little patience for technology and communication headaches, so leaders must adapt their customer...