The Quest for Customer Loyalty
Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...
Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...
By Edify
Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...
By Edify
Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...
Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...
We know there is really only one way to ensure a customer’s experience is smooth and efficient whether the customer is...
Episode 2 will explore the world of machine learning, customer experience, and the contact center. Hear about some of...
Read what Omdia has to say about the necessity of digital ability.
By Donna Fluss
If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...
Edify adapted to new working conditions quickly and smoothly; I know our tech-forward mindset has been a huge asset....
By Liz Cahill
Read Edify CEO Cameron Weeks' article for Forbes Tech discussing why machine learning is the real buzzword of 2020,...
By Liz Cahill
Telecom Consulting Group (TCG), a national master agency, has joined the Edify Channel Partner Program as a Master...
By Liz Cahill
Machine learning can empower human workforces and boost customer experience, which is why this self-service technology...
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