Edify Names Former BT Head of Legal, Neil Hobbs, General Counsel

By Liz Cahill

Edify announced the appointment of Neil Hobbs as the company’s new General Counsel.

From CX to BX: A New Paradigm For A New Normality

By Edify

CX has changed! Brands must become a true business of experience (BX) leader, where their growth and success align with...

Every Contact Center Pricing Model Stinks. Except One.

By Candace Sheitelman

Contact center pricing has been slow to evolve from named user and concurrent user licensing. Discover the benefits and...

Cloud vs. Multi-cloud vs. On-Premises: What It All Means

By Kendal Rodgers

Get a better understanding of moving to the cloud, why on-premises solutions no longer serve us, and, more recently,...

Providing Omnichannel Customer Support is No Longer Optional

By Andrew Larty

Customers want low-effort, high-impact customer service options. They want omnichannel service experiences. Find out...

Three Ways to Future-Proof Your CX

By Candace Sheitelman

Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...

Ask a CTO: How ‘Work From Anywhere’ Enables ‘Work From Anyone’

By Kendal Rodgers

I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...

Ask a CTO: The Importance Of All-In-One Technology Solutions

By Kendal Rodgers

Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...

Rescripting the Customer Experience for Work from Anywhere

By Candace Sheitelman

Great customer service is hard to deliver when agents use static, inflexible scripts. To facilitate natural...

Supporting Your Agents On-The-Go

By Kim Fields

Customer service has gone mobile. See how a cloud contact center solution can empower remote agents by enabling them to...

The Cloud-Native Contact Center: Elastic CX for a Flexible Future

By Edify

Cloud-native CXaaS solutions help businesses adapt to shifting needs, spinning up virtual call center seats instantly...

Edify Labs Named a “Best Places to Work in Indiana” Company

By Liz Cahill

Edify was named as one of the Best Places to Work in Indiana, a statewide program designed to identify and honor...