Employee Engagement: 5 Lessons from a Pandemic
Edify CMO explores the topic of employee engagement in the August issue of Contact Center Pipeline, offering...
Edify CMO explores the topic of employee engagement in the August issue of Contact Center Pipeline, offering...
By J.P. Dundas
At Edify, we’re committed to arming our partners as if they’re our own salespeople. Our training and certification...
By Kay Phelps
Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...
Covid-19 brings unforeseen complexity to the customer journey that business owners must address. Edify co-founder and...
By Edify
When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...
By Liz Cahill
TMC has named Edify Huddle as a 2020 Contact Center Technology Award winner, presented by CUSTOMER magazine.
Outbound dialing to customers is often necessary, and call center dialers can actually reduce agent effort and increase...
By Liz Cahill
Cloud Concepts, Corp., a full service, boutique Master Agency dedicated to the customer experience, has joined the...
See what Edify CEO and co-founder Cameron Weeks had to say recently about customer experience and relationship building.
We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...
By Kay Phelps
Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...
By Liz Cahill
The global chatbot market is expected to grow nearly 30% annually to $9.4 billion by 2024. See what other tech trends...
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