A Fly on the Wall
Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...
Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...
By Liz Cahill
Customer service reps perform best when being collaborative, yet so many businesses fail to enable agents to do so....
As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...
Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...
By Liz Cahill
Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.
In today’s world, where everything feels so automated, the human touch and personalized service have become more...
When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...
By Liz Cahill
We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...
Use this free checklist from DMG when making the critical decision of business communications technology product...
By Liz Cahill
Edify Labs announces a new partnership with SolutionPop, a company that helps organizations improve the customer...
By Liz Cahill
Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally
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