Providing Omnichannel Customer Support is No Longer Optional

By Andrew Larty

Customers want low-effort, high-impact customer service options. They want omnichannel service experiences. Find out...

Three Ways to Future-Proof Your CX

By Candace Sheitelman

Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...

Ask a CTO: How ‘Work From Anywhere’ Enables ‘Work From Anyone’

By Kendal Rodgers

I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...

Ask a CTO: The Importance Of All-In-One Technology Solutions

By Kendal Rodgers

Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...

Rescripting the Customer Experience for Work from Anywhere

By Candace Sheitelman

Great customer service is hard to deliver when agents use static, inflexible scripts. To facilitate natural...

Supporting Your Agents On-The-Go

By Kim Fields

Customer service has gone mobile. See how a cloud contact center solution can empower remote agents by enabling them to...

The Cloud-Native Contact Center: Elastic CX for a Flexible Future

By Edify

Cloud-native CXaaS solutions help businesses adapt to shifting needs, spinning up virtual call center seats instantly...

Edify Labs Named a “Best Places to Work in Indiana” Company

By Liz Cahill

Edify was named as one of the Best Places to Work in Indiana, a statewide program designed to identify and honor...

The Roaming 20s: Freedom to Work How, When, and Wherever We Want

By Kendal Rodgers

Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...

Machine Learning: The Time is Now

By Liz Cahill

Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...

The Virtual Contact Center: Operating Your Distributed CX Team

By Edify

Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...

Edify Labs Named a 2020 Tech Culture Award Recipient by TMCnet

By Liz Cahill

TMCnet has named Edify Labs a recipient of the 2020 Tech Culture Awards.