Happy Holidays, Happy Customers: How to Maintain CX Excellence at the Most Wonderful Time of the Year

By Edify

As the holiday shopping season grows longer, there are endless opportunities to provide great CX to all customers. Find...

Leaders Say Legacy CX Systems Are Holding Them Back

By Candace Sheitelman

At the GDS CX Innovation Summit last week, leaders said that legacy systems are their biggest challenge related to...

One Window, One Screen: The New Contact Center Standard

By Kendal Rodgers

Calling customer service is a drag. For better CX and customer retention, brands need a one window-one screen CCaaS...

Chromebooks: Made for the Contact Center (and My Holiday List)

By Candace Sheitelman

Chromebooks look quite attractive as a go-to option for powering growing work-from-home and work-from-anywhere contact...

Edify Changes the Conversation with ML-powered Real-time Transcription & Translation Across Channels

By Liz Cahill

Real-time transcription and translation in Edify Huddle CX, powered by Machine Learning, removes language barriers from...

The Advantages of Chrome OS for Contact Centers

By Edify

The combination of hardware, software, and operating system agents use really matters. Edify's contact center solution...

NuView Trust Company Chooses Edify for Cloud-Native Contact Center and Unified Communications

By Liz Cahill

NuView Trust Company, a financial services firm focused on retirement account management, has selected Edify as its new...

Edify x Chrome OS: Power Up Your One-Click Contact Center

By Edify

Together, Edify and Chrome OS give every brand the ability to power up an entire contact center in a moment, on a...

Financial Services Firm Selects Edify as New Contact Center Software Provider

By Liz Cahill

A financial services company has selected Edify as its new contact center software provider.

Edify Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine

By Liz Cahill

TMC has named Edify Huddle CX as a 2021 Customer Experience Innovation Award winner, presented by CUSTOMER magazine.

Edify is Chrome Enterprise Recommended

By Kendal Rodgers

Edify’s enterprise business communications solution works with Chrome OS to make advanced cloud contact center...

Google Names Edify a Chrome Enterprise Recommended Partner for Contact Center

By Liz Cahill

Google has named Edify a Chrome Enterprise Recommended partner for the contact center. Edify Huddle CX meets the...